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- Tasks: As a Customer Account Agent, you'll assist customers and manage their accounts with care.
- Company: Join a dynamic team in Petersfield that values customer service and employee growth.
- Benefits: Enjoy 25-30 days of holiday, a generous pension plan, and private medical insurance options.
- Why this job: This role offers a hybrid work model, professional development, and the chance to make a difference.
- Qualifications: No specific qualifications required, just a passion for helping others and great communication skills.
- Other info: Work one Saturday a month and enjoy two paid volunteering days to support your favorite charity.
The predicted salary is between 28800 - 43200 £ per year.
Job Title: Customer Account Agent Contract Type: Permanent Location: Petersfield Working Pattern: Hybrid once training has been completed you will be in the office 1 day a week (Tuesday). We want to ensure that you are set up for success, therefore during training you will be required to be in full time (up to the first 4 weeks in role) Our team operate on a shift basis, with our lines open from 8.30am to 7pm Monday to Friday. You will be expected to work 1 Saturday a month, from 9am to 4pm. What We Offer: Holidays: 25 days holiday up to 30 days (depending on service) Pension: We know it is important to save for the future, that is why we will contribute up to 10% Maternity/Paternity: We realise that family time is important, we offer enhanced maternity (after successful completion of probation) and 4 weeks paternity leave Volunteering: 2 paid days to give back to the charity of your choice Development: LinkedIn Learning for all Finance: Snoop Premium available to all colleagues Medical: Opportunity to opt in for Private Medical Insurance Bonus: Discretionary annual bonus
Customer Account Agent employer: Vanquis Bank
Contact Detail:
Vanquis Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Agent
✨Tip Number 1
Familiarize yourself with the company's values and mission. Understanding what drives us at StudySmarter will help you align your answers during the interview and show that you're a great fit for our team.
✨Tip Number 2
Prepare to discuss your experience in customer service. Think of specific examples where you've successfully resolved issues or improved customer satisfaction, as this role heavily relies on those skills.
✨Tip Number 3
Since the role involves working shifts, be ready to demonstrate your flexibility and willingness to adapt to different schedules. Highlight any previous experience you have with shift work.
✨Tip Number 4
Show enthusiasm for continuous learning and development. Mention how you plan to take advantage of our LinkedIn Learning opportunities to grow in your role and contribute to the team.
We think you need these skills to ace Customer Account Agent
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Account Agent position. Understand the responsibilities, working hours, and the hybrid working pattern to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or account management. Use specific examples that demonstrate your skills in communication, problem-solving, and teamwork.
Show Enthusiasm for the Company: Express your interest in the company and its values in your application. Mention why you want to work as a Customer Account Agent and how you align with their mission and culture.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Vanquis Bank
✨Understand the Shift Patterns
Make sure you are familiar with the shift patterns and working hours mentioned in the job description. Be prepared to discuss your availability and how you can adapt to the required schedule, including working one Saturday a month.
✨Highlight Customer Service Experience
Since this role is focused on customer accounts, emphasize any previous experience you have in customer service. Share specific examples of how you've successfully handled customer inquiries or resolved issues in the past.
✨Show Enthusiasm for Training
The training period is crucial for success in this role. Express your eagerness to learn and adapt during the initial full-time training weeks. Mention any relevant skills or experiences that will help you quickly get up to speed.
✨Discuss Your Teamwork Skills
This position involves working within a team. Be ready to talk about your ability to collaborate with others, share responsibilities, and contribute positively to a team environment. Provide examples of successful teamwork from your past roles.
