Job ID: 948Req ID: 149Location: London, UK; Bradford, UKPosted: 2026-10-16Job Family: Tech OpsPay Type: Salary THE NEXT CHAPTER STARTS WITH YOU Service Transition Specialist Turn technology change into services that are ready to perform from day one Great technology delivery doesn't stop at go-live. New and changed services need to be secure, supportable, resilient and operationally ready, with the right people, processes and controls in place. As our Service Transition Specialist, you'll play a key role in making that happen. You'll work across projects, business teams, technology, suppliers and operational stakeholders to plan and coordinate the transition of new, changed and retiring technology services into live operation. From identifying requirements early through to assessing readiness, managing risks and coordinating early-life support, you'll provide the clarity and evidence needed to support confident go-live decisions and successful handover into business-as-usual operations. You'll also support our Service Acceptance into Live (SAIL) process, helping ensure that services have the appropriate evidence, ownership and approvals in place. There's More to the Story This role is part of our wider Technology & Change journey. Explore our Technology & Change careers page to meet the teams, discover our technology journey and see how you can help shape what's next. How you'll make an impact: You'll... So that... Own and coordinate service transition plans from discovery and design through to go-live and BAU handoverNew and changed services have a clear, joined-up route into live operationEngage early with delivery, technology, business and operational teamsSupport, security, resilience, data and operational requirements are identified before they become barriers to deliveryAssess operational readiness and service acceptance against clear criteriaGo-live decisions are supported by relevant, traceable evidenceIdentify and manage transition risks, issues and dependenciesReadiness gaps have clear ownership and can be addressed or escalated through the appropriate governanceCoordinate operational readiness reviews, service rehearsals and go-live assessmentsStakeholders have a clear view of readiness and residual risk when making acceptance decisionsDefine and coordinate early-life support and handover arrangementsServices move effectively from delivery into sustainable BAU ownership Why this role matters: Technology services can be technically complete without being operationally ready. This role helps bridge that gap, connecting delivery with the teams and processes that will ultimately manage and support a service once it is live. You'll help ensure new and changed services launch with clear ownership, appropriate support arrangements, documentation and controls. By identifying gaps early and bringing the right people together, you'll help reduce avoidable early-life incidents, operational uncertainty, additional support effort and delays caused by late discovery of readiness issues. You'll collaborate across project and programme delivery, architecture, engineering, infrastructure, cloud, applications and data, alongside Information Security, Privacy, Risk, Compliance, Operational Resilience and Service Management. You'll also work with Procurement, Finance, suppliers and other external service providers. Our Service Transition approach: We believe in What that means Engage earlyOperational requirements are considered from discovery and design, not just before go-liveEvidence-based readinessDecisions are supported by evidence that is current, owned and traceableJoined-up deliveryBusiness, delivery, technology, operational teams and suppliers work towards shared transition outcomesClear ownershipRisks, dependencies, actions and ongoing responsibilities have identified ownersProportionate governanceControls support Agile, iterative and phased delivery while maintaining the required outcomesContinuous improvementLessons from transitions, incidents, problems and changes help strengthen future service readiness Essential experience We're looking for someone who can bring together technical understanding, service management and strong stakeholder relationships. You'll ideally have: Previous experience in Service Transition, Service Readiness, Service Design or Service Management within a complex enterprise environment. Demonstrable experience managing multiple service transitions from discovery or design through to go-live, early-life support and BAU handover. Experience developing service transition plans, operational readiness criteria, support models, service documentation, evidence packs and go-live recommendations. Strong working knowledge of ITIL 4 service management practices, with ITIL 4 Foundation knowledge essential. The ability to understand solution designs and translate technical, supplier and project information into practical operational requirements and support models. Experience working across architecture, engineering, security, resilience, operations, suppliers and project delivery teams. Confidence identifying and managing risks, issues and dependencies and constructively challenging where readiness requirements have not been met. Experience working across Agile, Waterfall or hybrid delivery environments, with confidence using ITSM, reporting, workflow and document repository tools. Strong stakeholder-management and communication skills, with the ability to bring together different perspectives and establish clear ownership and outcomes. Useful, but not essential Experience within financial services, another regulated industry or a highly controlled environment. Knowledge of operational resilience, technology risk, information security, data protection, third-party management and audit evidence. Understanding of service architecture, business services, applications, integrations, infrastructure, CMDBs and configuration relationships. ITIL 4 Managing Professional, Practice Manager or relevant advanced ITIL modules. Qualifications or practical experience in project delivery, Agile, risk management, business analysis or Lean Six Sigma. Career development: This role provides the opportunity to build broad experience across service management and technology delivery, working with teams spanning architecture, engineering, security, resilience, operations and change. The role profile also includes contributing to continual improvement of transition documentation, readiness criteria, guidance, tooling and stakeholder engagement. Why Vanquis? Benefits & Culture Learning & Wellbeing Award-Winning Employer Great Place to Work Certified Financial Times Best Employers 2025 & 2026 Armed Forces Friendly Employer, Bronze LinkedIn Learning Access to learning resources to support your growth and development Flexible Hybrid Working A balanced approach to office and home working Two Volunteering Days Paid time to support causes that matter to you Inclusive Culture A workplace where colleagues are supported, respected and encouraged to be themselves Enhanced Family Leave Supporting colleagues through important life moments Up to 10% Pension Contribution Helping you plan and prepare for the future Paid Birthday Leave An extra day off to celebrate you 25–30 Days Annual Leave Time away to rest, reset and recharge Career Development Opportunities Support to build skills, grow your career and shape what comes next Ready to shape what's next? If you're looking for an opportunity to build modern cloud platforms, influence engineering decisions and help shape the future of Technology & Change at Vanquis, we'd love to hear from you. The Next Chapter Starts With You. Recruitment agency information Our Talent Acquisition team manages all recruitment activity directly. We work with approved recruitment partners where additional support is required. Unsolicited CVs submitted without prior agreement from Vanquis Talent Acquisition will be considered direct applications and no agency fees will be payable. #YourVanquis. The Bank that's got your back. For our customers. For our colleagues. For what comes next. Build your future. Shape ours.
Telefoniczny Doradca Klienta - PROJEKT ZDALNY in Bradford employer: Vanquis Bank
Vanquis Bank is an excellent employer that fosters a collaborative and innovative work culture, where you can thrive as a Senior Test Engineer. With a strong focus on employee growth, you'll have the opportunity to mentor others while enhancing your own skills in a hybrid working environment. The bank's commitment to quality and customer-focused solutions ensures that your contributions will be meaningful and impactful.
