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- Tasks: Analyze speech data to improve customer experience and business performance.
- Company: Join Vanquis, a leading specialist bank with a caring approach to banking since 1880.
- Benefits: Enjoy 25-30 days holiday, flexible work options, and a generous pension plan.
- Why this job: Make an impact by driving insights that enhance customer interactions and operational efficiency.
- Qualifications: Strong analytical skills, knowledge of Speech Analytics tools, and SQL proficiency required.
- Other info: Hybrid working model with occasional travel; training and development opportunities available.
The predicted salary is between 36000 - 60000 £ per year.
Location: Bradford, Chatham or London.Occasional travel to other offices may be required.
Working Pattern: Hybridtypically 1 day a week in the office. Flexible arrangements are considered to support work-life balance. A fear of losing your current working flexibility shouldn’t hinder you from applying for new opportunities, which is why we aim to match your existing flexible working arrangements wher…
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Speech Analytics Analyst employer: Vanquis Bank Limited
Contact Detail:
Vanquis Bank Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Speech Analytics Analyst
✨Tip Number 1
Familiarize yourself with the latest Speech Analytics tools and trends. This will not only help you in interviews but also show your genuine interest in the field.
✨Tip Number 2
Brush up on your SQL skills! Being able to demonstrate your ability to integrate data from various sources will set you apart from other candidates.
✨Tip Number 3
Prepare to discuss specific examples of how you've used data analysis to drive business improvements in previous roles. This will showcase your analytical skills effectively.
✨Tip Number 4
Practice presenting your findings in a clear and compelling way. The ability to influence stakeholders with data is crucial for this role, so make sure you're ready to impress!
We think you need these skills to ace Speech Analytics Analyst
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Speech Analytics Analyst position. Tailor your application to highlight relevant experiences and skills that align with the job description.
Highlight Analytical Skills: Emphasize your analytical skills in your CV and cover letter. Provide specific examples of how you've used data analysis to drive business improvements or enhance customer experiences in previous roles.
Showcase Communication Abilities: Since the role involves presenting findings to various stakeholders, demonstrate your ability to communicate complex data insights clearly and persuasively. Include examples of presentations or reports you've created in the past.
Tailor Your Application: Customize your CV and cover letter for this specific role. Use keywords from the job description, such as 'Speech Analytics tools', 'SQL', and 'customer experience', to ensure your application stands out to recruiters.
How to prepare for a job interview at Vanquis Bank Limited
✨Showcase Your Analytical Skills
As a Speech Analytics Analyst, your ability to analyze data is crucial. Be prepared to discuss specific examples of how you've used analytical skills in previous roles to solve problems or improve processes.
✨Familiarize Yourself with Speech Analytics Tools
Make sure you have a good understanding of the speech analytics tools mentioned in the job description. Highlight any experience you have with these tools and be ready to discuss how you've applied them in an operational setting.
✨Prepare for Data-Driven Discussions
Since the role involves presenting analysis findings, practice how you would communicate complex data insights in a clear and compelling way. Think about how you can persuade stakeholders at different levels using data.
✨Understand the Company’s Values
Research Vanquis Bank's mission and values. Be ready to explain how your personal values align with theirs, especially regarding customer care and support for colleagues. This will show that you're not just a fit for the role, but also for the company culture.
