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- Tasks: Be the go-to person for customers, ensuring they have an amazing experience from start to finish.
- Company: Join Carparison Leasing, a dynamic team focused on customer satisfaction.
- Benefits: Competitive salary, supportive environment, and opportunities for growth.
- Why this job: Make a real difference in customer experiences and build lasting relationships.
- Qualifications: 2 years in customer service or vehicle sales admin preferred.
- Other info: Fast-paced role with a focus on excellence and teamwork.
The predicted salary is between 24271 - 29071 £ per year.
We are looking for a Customer Experience Champion to join our team and act as the primary point of contact for our customers. In this role, you will consistently exceed customer expectations by delivering outstanding service aligned with business needs, managing communication across multiple channels, and building long-term customer loyalty. This is a fast-paced, customer-focused role suited to someone who is highly organised, detail-oriented, and passionate about delivering excellence.
Salary: £24,271.10-£29,071.10 per year
Hours: Monday to Friday, 08:30-17:30 (1-hour lunch break)
Location: Carparison Leasing, Marsh Barton, Exeter
What you’ll need:
- Minimum 2 years Vehicle Sales Admin experience (Desirable)
- Excellent communication skills – both written and verbal
- Customer service: 2 years (preferred)
What you’ll do:
- Manage the full customer journey from order through delivery and post-delivery, providing regular updates, taking appropriate actions, and ensuring an exceptional customer experience throughout.
- Act as a key sales support contact for customers and the sales team, maintaining accurate customer records, documentation, invoices, and resolving any discrepancies.
- Liaise with supplying dealers and funder partners to ensure vehicles are prepared, delivered, documented, and customer agreements are completed in a timely and professional manner.
- Communicate clearly, courteously, and efficiently with customers, dealers, funders, and internal colleagues across all departments, promoting a culture of quality and excellence.
- Proactively manage inbound and outbound communications, including telephone calls, personal correspondence, and a shared Customer Experience inbox, ensuring response time KPIs are met or exceeded and accurate call notes are recorded.
- Manage and resolve customer complaints in line with company procedures, demonstrating a positive, proactive, and solutions-focused approach in a fast-paced environment.
If you think you’re perfect for our Customer Experience Champion role and would like to apply, you’ll need to send your CV and a cover letter to our recruitment team. You can reach them at careers@carparisonleasing.co.uk or by clicking apply.
We provide lots of help and advice on what we look for within the applications we receive and how you can make yours stand out. We know applying for jobs can be daunting and that sometimes the biggest barrier to pushing the button can be ourselves. Even if you feel you don’t fulfill all of the criteria listed, you still might be a great fit! We’d encourage you to apply and supplement your CV with a detailed covering letter. We’ll read every one with interest.
Customer Experience Champion in Exeter employer: Vanparison Leasing
Contact Detail:
Vanparison Leasing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Champion in Exeter
✨Tip Number 1
Get to know the company inside out! Research Carparison Leasing, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering outstanding service, try role-playing common customer scenarios with a friend. It’ll help you feel more confident and ready to impress during interviews.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips on the interview process and what it’s really like to work as a Customer Experience Champion at Carparison.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It shows you’re genuinely interested and keeps you fresh in their minds!
We think you need these skills to ace Customer Experience Champion in Exeter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Experience Champion role. Highlight your relevant experience, especially in customer service and communication, to show us you’re the perfect fit for our team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about delivering excellent customer experiences and how your skills align with what we’re looking for. Be genuine and let your personality come through!
Showcase Your Communication Skills: Since communication is key in this role, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional, while still being friendly and approachable.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll find all the info you need to make your application stand out. Don’t hesitate – we can’t wait to hear from you!
How to prepare for a job interview at Vanparison Leasing
✨Know Your Customer Journey
Familiarise yourself with the entire customer journey from order to delivery. Be ready to discuss how you would manage each stage and ensure an exceptional experience. This shows you understand the role and are prepared to exceed expectations.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated with customers in previous roles. Highlight your ability to handle complaints and resolve issues, as this is crucial for a Customer Experience Champion. Practice articulating these experiences clearly.
✨Demonstrate Organisational Skills
Since the role requires being highly organised, think of specific instances where your organisational skills made a difference. Whether it’s managing records or coordinating with dealers, be ready to share how you keep everything on track.
✨Emphasise Your Passion for Customer Service
Let your enthusiasm for delivering excellent customer service shine through. Share stories that illustrate your commitment to customer satisfaction and how you’ve gone above and beyond in past roles. This will resonate well with the interviewers.
