Service Architect in Glasgow

Service Architect (Observability)

6-Month Initial Contract | Location: Glasgow | Inside IR35

Were hiring on behalf of a leading consultancy for an experiencedService Architectto join a high-impactObservability Programmewithin a major enterprise environment. This is a fantastic opportunity to help shape and deliver an operating model that will underpin digital transformation efforts and drive service excellence.

You will play a key role in designing and implementing a fully productionised Observability Service, working across a suite of industry-leading tools includingElastic Cloud, BMC Helix, NetScout, BMC Patrol, Entuity, andServiceNow.

Key Responsibilities:

• Design a scalable Observability Service Architecturealigned to digital transformation goals, leveraging a globally selected toolset.
• Lead integration strategy for Automation and AIOps, working closely with technical teams to ensure alignment with real-world use cases.
• Define controls and operational processesfor successful transition to BAU, with clear KPIs, SLAs, and CAF compliance in mind.
• Collaborate with IT Securityto assess, document, and mitigate any security concerns related to the new service.
• Design onboarding/removal processesfor new applications, infrastructure, and cloud projects, ensuring observability is embedded in solution design and project governance.
• Assess existing service integration processes, identifying gaps and opportunities to improve alignment with PMO and governance frameworks.

What Were Looking For:

• Proven experience deliveringObservability Operating Modelsin complex environments.
• Deep understanding ofenterprise observability toolsand best practices.
• Strong knowledge ofservice architecture, governance, automation, AIOps, and compliance standards.
• Ability to engage with senior stakeholders and cross-functional teams to drive strategic outcomes.

If you\’re passionate about building modern, resilient observability services and want to shape the future of enterprise IT operations wed love to hear from you.

?? Apply now to be considered!

#ServiceArchitect #Observability #ContractJobs #GlasgowJobs #DigitalTransformation #AIOps #Automation #ITSM #ITOperations #ArchitectureJobs