At a Glance
- Tasks: Manage customer service for luxury hotel clients and ensure top-notch support.
- Company: Join a global collective shaping the future of luxury hospitality.
- Benefits: Enjoy birthday leave, discounts on luxury skincare, and daily snacks.
- Other info: Hybrid work environment with opportunities for growth and development.
- Why this job: Be part of a creative hub in the beauty and hospitality industry.
- Qualifications: 2 years in customer service and experience with ERP systems like SAP.
The predicted salary is between 27000 - 33000 £ per year.
Do you have an obsession with hotels? Are you a beauty aficionado? La Bottega Collective is a global, multidisciplinary collective of guest experience curators, uniting La Bottega, Palatino, Beltrami, White Privé, Colosseo, and Vanity Group to deliver beauty, textiles, OS&E, and design solutions that shape the future of luxury hospitality. Guided by Italian heritage and built for the future of hospitality, we partner with the world’s most visionary hoteliers, developers, and designers to shape the next era of luxury guest experiences.
Within this powerful collective, Vanity Group brings its signature obsession with beauty and innovation to the hotel landscape – elevating amenities from bathroom shelf staples to experiences that rival even the sweetest suite. Step into our house of beauty, where the world's most sought-after fashion, beauty, skincare, fine fragrance, lifestyle and spa brands come together with a signature dose of playful flair.
We are a creative hub of innovative design, development, manufacturing, and marketing for the global hospitality industry. We’re the seed from which progressive fashion, beauty, fragrance and lifestyle brands grow, representing the world’s most highly regarded global consumer retail brands including Jo Loves, Karl Lagerfeld, Hunter Lab, KEVIN. Internationally renowned as the industry’s best-in-class cosmetics hospitality partner, Vanity Group has offices in London, Sydney, Dubai, Shanghai, and recently opened Singapore.
Reporting to the Operations Manager, the Customer Service Specialist will be responsible for the overall customer service for Vanity Group and La Bottega, both forming part of the La Bottega Collective's hotel clients.
- Working closely with the sales team, manage the customer success of all hotel clients in the UK/EU/Americas region
- UK/EU/Americas customer order entries, integration with 3PL providers
- Responsible for placing all customer orders to 3PL warehouse through SAP and CSV files
- Providing quality and professional track and trace services to clients
- Resolving service issues, complaints and claims within agreed SLAs
- Management of customs documentation ensuring quality and government regulation compliance for EU/US clients
- Provide freight costs and delivery timelines to potential and existing clients and accurately track order status and shipments
Qualifications:
- Bachelor’s degree or relevant tertiary qualifications
- Minimum 2 years’ experience in a customer service role
- Demonstrable ERP system experience preferably SAP
- Intermediate Excel skills
- Accurate data entry skills
- Able to work autonomously with less supervision
- Hybrid office/home workplace
Benefits:
- Daily stocked “BRAVO BAR” snacks and munchies, for sweet or sour lovers
- Birthday Leave to celebrate your special day
- Discounts with partner hotels locally and internationally
- 50% discount off skincare partner TEMPLESPA on wide selection of luxury skincare, spa & beauty products
- Generous discounts from additional partner skincare, haircare, and fragrance brands
Specialist Services Administrator in London employer: VANITY GROUP | Certified B Corp
La Bottega Collective is an exceptional employer that thrives on creativity and innovation within the luxury hospitality sector. With a vibrant work culture that celebrates beauty and design, employees enjoy unique benefits such as hybrid working arrangements, generous discounts on luxury skincare products, and a daily stocked 'BRAVO BAR' for a delightful workplace experience. The company fosters professional growth and offers opportunities to collaborate with some of the world's most visionary hoteliers and brands, making it an ideal place for those passionate about the hospitality industry.
Contact Details:
VANITY GROUP | Certified B Corp Recruitment Team
