At a Glance
- Tasks: Lead exciting CX projects from start to finish, ensuring top-notch delivery.
- Company: Join a leading marketing services company with a dynamic team.
- Benefits: Enjoy hybrid working, free parking, and a supportive work culture.
- Other info: Fast-paced environment with opportunities for growth and innovation.
- Why this job: Make a real impact in client relationships and project success.
- Qualifications: Experience in project management and a passion for customer experience.
The predicted salary is between 36000 - 60000 £ per year.
On behalf of a leading marketing services company, we are looking for an organised, proactive CX & Insights Project Manager to drive the delivery of CX programmes across client accounts. Working closely with CX Managers, researchers, strategists and creatives, you will take ownership of projects from brief through to delivery, ensuring everything runs smoothly, on time, within budget and to an exceptional standard. You will be a key point of contact for clients, helping to turn strategic recommendations into robust delivery plans. The ideal candidate will bring experience from an agency or consultancy environment, a good understanding of transformation or CX-related projects, and a passion for seamless project execution.
Working hours: Monday to Friday 9am-5.30pm
Hybrid working, office based in Mansfield with travel to London. Free parking.
Key Responsibilities:
- Take ownership of CX projects from client brief through to final delivery.
- Deliver projects on time, within budget and to agreed quality standards.
- Produce and maintain clear project documentation, including timing plans, scopes, budget trackers and risk logs.
- Manage scope proactively and communicate changes to internal teams and clients.
- Identify risks early and implement mitigation plans to keep delivery on track.
- Act as the day-to-day delivery contact for clients, ensuring communication is clear, timely and professional.
- Support CX Managers with client updates, status meetings, presentations and debrief sessions.
- Challenge and clarify briefs to ensure projects are well-defined, realistic and aligned to client goals.
- Track performance of CX retainers and project budgets, highlighting variances and recommending corrective actions.
- Support proposal creation through project scoping, cost estimating and resource planning.
- Ensure accurate and timely client invoicing aligned to project milestones.
- Maintain strong commercial control of scope, budgets and profitability.
- Work closely with internal teams including creative, digital, insight, strategy and production to schedule and secure resources.
- Lead and guide colleagues or external partners to ensure consistent, high-quality delivery.
- Liaise with external suppliers (e.g. freelance resource etc) where relevant.
- Seek opportunities to enhance delivery processes and introduce more efficient ways of working.
Skills and experience required:
- Background in client or project management roles within an agency, consultancy, or marketing environment.
- Experience managing or supporting business transformation or CX-related projects.
- Highly organised with strong time management and attention to detail.
- Excellent written and verbal communication skills, with confidence managing multiple stakeholders.
- Comfortable working in a fast-paced, collaborative environment.
- Able to stay calm and solutions-focused under pressure.
CX & Insights Project Manager in Mansfield employer: Vanilla Recruitment
Join a leading legal practice in Kettering that values its employees and fosters a collaborative work culture. With a competitive salary of £55,000 and opportunities for professional growth through business development initiatives, this role offers a chance to build lasting client relationships while working alongside a supportive team. The firm is committed to providing exceptional service and encourages a proactive approach, making it an excellent employer for those seeking meaningful and rewarding careers in commercial property law.
StudySmarter Expert Advice🤫
We think this is how you could land CX & Insights Project Manager in Mansfield
✨Tip Number 1
Network like a pro! Reach out to your connections in the marketing and CX space. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Familiarise yourself with their CX programmes and think of ways you can contribute. Show them you’re not just another candidate; you’re the one they need!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, applying directly can sometimes give you an edge over other candidates. Let’s get you that dream job!
We think you need these skills to ace CX & Insights Project Manager in Mansfield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the CX & Insights Project Manager role. Highlight your project management experience, especially in CX-related projects, and don’t forget to showcase your organisational skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about CX and how your background makes you the perfect fit for this role. Keep it concise but engaging – we want to see your personality!
Showcase Your Communication Skills:Since this role involves managing multiple stakeholders, make sure your written application demonstrates your excellent communication skills. Use clear, professional language and structure your application well to make it easy for us to read.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Vanilla Recruitment
✨Know Your CX Inside Out
Make sure you brush up on your knowledge of customer experience (CX) principles and practices. Be ready to discuss how you've successfully managed CX projects in the past, and think about specific examples that showcase your ability to drive delivery and manage client relationships.
✨Master the Art of Communication
Since you'll be a key point of contact for clients, practice articulating your thoughts clearly and professionally. Prepare to demonstrate your communication skills by discussing how you've handled stakeholder management and kept everyone informed during project delivery.
✨Showcase Your Organisational Skills
Bring examples of project documentation you've created, like timing plans or budget trackers. Be prepared to explain how you keep projects on track and manage scope changes effectively, as this will highlight your organisational prowess.
✨Be Solutions-Focused
In a fast-paced environment, challenges are inevitable. Think of instances where you've identified risks early and implemented successful mitigation plans. This will show your potential employer that you can stay calm under pressure and find solutions when things get tough.
