We’re delighted to be recruiting for a Savings Support Team Leader vacancy on behalf of a well-established financial services organisation based in Market Harborough. This is an excellent opportunity for an experienced team leader to take the next step in their career, supporting the delivery of high-quality customer service within a fast-paced savings environment. The Savings Support Team Leader role offers the chance to lead a knowledgeable team while playing a key part in improving processes and customer outcomes.
- Up to £30,000 depending on experience
- Full time, 35 hours per week
- 27 days + bank holidays + birthday off
- Pension: 10% employer contribution (5% employee contribution via salary exchange)
- Private healthcare and medical cash plan
- Annual incentive scheme and additional lifestyle benefits
Duties and responsibilities
- Lead and support the Savings Support team to ensure timely and accurate handling of customer queries and transactions
- Deputise for the Savings Support Manager where required, maintaining operational continuity
- Monitor team performance, providing coaching, feedback, and development to improve service delivery
- Ensure compliance with regulatory requirements, internal policies, and financial crime procedures
- Oversee complex savings transactions, acting as a subject matter expert for the team
- Produce management information and oversee risk-based activities including audits and complaints handling
- Collaborate with internal stakeholders to review and improve processes, enhancing customer outcomes and efficiency
Required skills and experience
- Previous experience managing or supervising a team within a customer service or financial services environment
- Strong attention to detail with the ability to maintain accurate records
- Confident using Microsoft Office applications including Excel, Word, and Outlook
- Understanding of regulatory frameworks within financial services is advantageous
- Excellent communication skills with the ability to support and develop colleagues
- Ability to manage workload priorities and meet deadlines in a structured environment
- GCSE Maths and English (or equivalent) at grade C/4 or above
