Holiday Advisor in Market Harborough

For those that love travel, helping others plan their next international adventure can be extremely rewarding, interesting and enjoyable. This exciting new Holiday Advisor role offers the opportunity to do just that, within a fast-paced and friendly sales team at a world-leading tour operator!
Successful applicants will guide customers through the holiday planning process, providing excellent customer service whilst identifying any potential to enhance their booking and maximise revenue through the promotion of additional products.

• £25,298 + monthly performance-related bonus
• Full-time (37.5 hours) or part-time, shift patterns across Monday–Friday 9am–7pm, Saturday 9am–5:15pm, Sunday 10am–4pm (some weekend working required)
• Based on-site, with free parking
• Generous holiday allowance
• Healthcare cashback plan
• Travel and holiday discounts for employees and their families
• Structured training including a four-week full-time induction and ongoing learning opportunities

Duties and responsibilities

• Build strong relationships with customers, providing expert advice and recommending suitable holiday options
• Manage inbound and outbound communications via phone, email and live chat
• Maximise sales opportunities by understanding customer needs, identifying buying signals and offering tailored solutions
• Proactively contact customers to promote offers, services and booking updates
• Take ownership of customer enquiries through to resolution, ensuring accuracy and attention to detail
• Work collaboratively with internal teams to resolve queries and enhance customer outcomes
• Maintain accurate records using internal systems and ensure compliance with booking procedures and regulatory requirements

Required skills and experience

• Extensive previous experience in a sales or customer service role
• Strong communication skills, both written and verbal
• Ability to build rapport and deliver a high standard of customer care
• Good organisational skills with the ability to prioritise workload effectively
• Confident using IT systems including Word, Excel and Outlook
• A genuine interest in travel and good geographical knowledge
• GCSEs (or equivalent) including Maths and English