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- Tasks: Lead exciting CX projects from start to finish, ensuring top-notch delivery.
- Company: Join a leading marketing services company with a dynamic team.
- Benefits: Enjoy competitive salary, hybrid working, healthcare scheme, and employee wellbeing initiatives.
- Other info: Great opportunities for career growth in a fast-paced, collaborative environment.
- Why this job: Make a real impact in client projects while developing your project management skills.
- Qualifications: Experience in project management and a passion for customer experience.
The predicted salary is between 40000 - 50000 £ per year.
On behalf of a leading marketing services company, we’re looking for an organised, proactive CX & Insights Project Manager to drive the delivery of CX programmes across client accounts. Working closely with CX Managers, researchers, strategists and creatives, you will take ownership of projects from brief through to delivery, ensuring everything runs smoothly, on time, within budget and to an exceptional standard. You will be a key point of contact for clients, helping to turn strategic recommendations into robust delivery plans. The ideal candidate will bring experience from an agency or consultancy environment, a good understanding of transformation or CX-related projects, and a passion for seamless project execution.
Competitive salary
Working hours: Monday to Friday 9am-5.30pm
Hybrid working: 3 days per week in Mansfield with some days in London each month
Benefits: Free parking, Healthcare scheme, Employee wellbeing initiatives
Key Responsibilities:
- Take ownership of CX projects from client brief through to final delivery
- Deliver projects on time, within budget and to agreed quality standards
- Produce and maintain clear project documentation, including timing plans, scopes, budget trackers and risk logs
- Manage scope proactively and communicate changes to internal teams and clients
- Identify risks early and implement mitigation plans to keep delivery on track
- Act as the day-to-day delivery contact for clients, ensuring communication is clear, timely and professional
- Support CX Managers with client updates, status meetings, presentations and debrief sessions
- Challenge and clarify briefs to ensure projects are well-defined, realistic and aligned to client goals
- Track performance of CX retainers and project budgets, highlighting variances and recommending corrective actions
- Support proposal creation through project scoping, cost estimating and resource planning
- Ensure accurate and timely client invoicing aligned to project milestones
- Maintain strong commercial control of scope, budgets and profitability
- Work closely with internal teams including creative, digital, insight, strategy and production to schedule and secure resources
- Lead and guide colleagues or external partners to ensure consistent, high-quality delivery
- Liaise with external suppliers (e.g. freelance resource etc) where relevant
- Seek opportunities to enhance delivery processes and introduce more efficient ways of working
Skills and experience required:
- Background in client or project management roles within an agency, consultancy, or marketing environment
- Experience managing or supporting business transformation or CX-related projects
- Highly organised with strong time management and attention to detail
- Excellent written and verbal communication skills, with confidence managing multiple stakeholders
- Able to translate strategic plans into actionable delivery
- Comfortable working in a fast-paced, collaborative environment
- Able to stay calm and solutions-focused under pressure
CX & Insights Project Manager in Mansfield employer: Vanilla Recruitment UK
Contact Detail:
Vanilla Recruitment UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CX & Insights Project Manager in Mansfield
✨Tip Number 1
Network like a pro! Reach out to your connections in the marketing and consultancy world. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on a CX & Insights Project Manager role!
✨Tip Number 2
Prepare for interviews by practising common questions related to project management and client communication. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you showcase your experience in managing CX projects effectively.
✨Tip Number 3
Showcase your organisational skills! Bring examples of project documentation you've created, like timing plans or budget trackers, to your interviews. This will demonstrate your proactive approach and attention to detail, which are key for the role.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals who can drive CX programmes. Plus, it’s a great way to ensure your application gets the attention it deserves!
We think you need these skills to ace CX & Insights Project Manager in Mansfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the CX & Insights Project Manager role. Highlight your project management experience, especially in client-facing roles, and don’t forget to mention any relevant transformation or CX projects you've worked on.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about CX and how your background makes you the perfect fit for this role. Be sure to mention specific examples of how you've successfully managed projects from start to finish.
Showcase Your Communication Skills: Since you'll be the key point of contact for clients, it's crucial to demonstrate your excellent written communication skills. Make sure your application is clear, concise, and free of errors. This is your first impression, so make it count!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Vanilla Recruitment UK
✨Know Your CX Inside Out
Make sure you brush up on your knowledge of customer experience (CX) principles and practices. Be ready to discuss how you've successfully managed CX projects in the past, and think about specific examples that showcase your ability to drive delivery and manage client relationships.
✨Showcase Your Organisational Skills
As a CX & Insights Project Manager, being organised is key. Prepare to talk about your project management techniques, tools you use for tracking progress, and how you maintain clear documentation. Bring examples of timing plans or budget trackers you've created to demonstrate your attention to detail.
✨Communicate Like a Pro
Since you'll be the main point of contact for clients, practice your communication skills. Think about how you can convey complex ideas simply and clearly. Be prepared to discuss how you handle stakeholder updates and manage expectations, especially when things don’t go as planned.
✨Be Ready to Tackle Challenges
Expect questions about how you identify and mitigate risks in projects. Prepare some scenarios where you faced challenges and explain how you turned them into opportunities. This will show your problem-solving skills and your ability to stay calm under pressure.