At a Glance
- Tasks: Lead exciting CX projects from start to finish, ensuring top-notch delivery.
- Company: Join a leading marketing services company with a dynamic team.
- Benefits: Enjoy competitive salary, hybrid working, healthcare scheme, and employee wellbeing initiatives.
- Other info: Great opportunities for career growth in a fast-paced, collaborative environment.
- Why this job: Make a real impact in client projects while developing your project management skills.
- Qualifications: Experience in project management and a passion for customer experience.
The predicted salary is between 40000 - 50000 £ per year.
On behalf of a leading marketing services company, we’re looking for an organised, proactive CX & Insights Project Manager to drive the delivery of CX programmes across client accounts. Working closely with CX Managers, researchers, strategists and creatives, you will take ownership of projects from brief through to delivery, ensuring everything runs smoothly, on time, within budget and to an exceptional standard. You will be a key point of contact for clients, helping to turn strategic recommendations into robust delivery plans. The ideal candidate will bring experience from an agency or consultancy environment, a good understanding of transformation or CX-related projects, and a passion for seamless project execution.
Competitive salary
Working hours: Monday to Friday 9am-5.30pm
Hybrid working: 3 days per week in Mansfield with some days in London each month
Benefits: Free parking, Healthcare scheme, Employee wellbeing initiatives
Key Responsibilities:
- Take ownership of CX projects from client brief through to final delivery
- Deliver projects on time, within budget and to agreed quality standards
- Produce and maintain clear project documentation, including timing plans, scopes, budget trackers and risk logs
- Manage scope proactively and communicate changes to internal teams and clients
- Identify risks early and implement mitigation plans to keep delivery on track
- Act as the day-to-day delivery contact for clients, ensuring communication is clear, timely and professional
- Support CX Managers with client updates, status meetings, presentations and debrief sessions
- Challenge and clarify briefs to ensure projects are well-defined, realistic and aligned to client goals
- Track performance of CX retainers and project budgets, highlighting variances and recommending corrective actions
- Support proposal creation through project scoping, cost estimating and resource planning
- Ensure accurate and timely client invoicing aligned to project milestones
- Maintain strong commercial control of scope, budgets and profitability
- Work closely with internal teams including creative, digital, insight, strategy and production to schedule and secure resources
- Lead and guide colleagues or external partners to ensure consistent, high-quality delivery
- Liaise with external suppliers (e.g. freelance resource etc) where relevant
- Seek opportunities to enhance delivery processes and introduce more efficient ways of working
Skills and experience required:
- Background in client or project management roles within an agency, consultancy, or marketing environment
- Experience managing or supporting business transformation or CX-related projects
- Highly organised with strong time management and attention to detail
- Excellent written and verbal communication skills, with confidence managing multiple stakeholders
- Able to translate strategic plans into actionable delivery
- Comfortable working in a fast-paced, collaborative environment
- Able to stay calm and solutions-focused under pressure
CX & Insights Project Manager in Mansfield employer: Vanilla Recruitment UK
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StudySmarter Expert Advice🤫
We think this is how you could land CX & Insights Project Manager in Mansfield
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for Vanilla Recruitment UK and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like Vanilla Recruitment UK are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with Vanilla Recruitment UK on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at Vanilla Recruitment UK. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace CX & Insights Project Manager in Mansfield
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit Vanilla Recruitment UK. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of Vanilla Recruitment UK:Show us that you’ve done your homework! In your application, briefly mention what you admire about Vanilla Recruitment UK’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at Vanilla Recruitment UK
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at Vanilla Recruitment UK will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At Vanilla Recruitment UK, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
