At a Glance
- Tasks: Champion key accounts, lead projects, and ensure client satisfaction with standout visual experiences.
- Company: Dynamic retail design consultancy focused on innovative client services.
- Benefits: Competitive salary, annual bonus, flexible hours, and hybrid working options.
- Other info: Opportunity for career growth in a creative and supportive environment.
- Why this job: Join a visionary team and make a real impact in the retail design sector.
- Qualifications: Experience in account management within POS/retail design and strong relationship-building skills.
The predicted salary is between 40500 - 49500 £ per year.
A dynamic and creative local retail design consultancy is looking for a driven Account Manager who thrives on delivering standout visual experiences for stores and brands. This role offers the chance to work at the heart of a visionary client services team, where you’ll nurture partnerships across major accounts, offering strategic insight and building trust that leads to continued success and growth.
£35,000 - £50,000 Annual bonus
Monday to Friday, 8:00am - 5:00pm (flexibility available for specific working hours)
Hybrid working pattern (3 or 4 days on-site, 1 or 2 days WFH)
Duties & Responsibilities
- Client Champion – Be the go-to contact for key accounts, owning project delivery, profitability, and client satisfaction
- Strategic Leadership – Drive commercial success through smart communication, competitor insight, and relationship management
- Project Maestro – Lead projects from brief to delivery, managing timelines, budgets, and creative briefs with precision
- Process Pro – Oversee every detail from CPAs to supplier orders, ensuring seamless execution and top-quality results
- Retail & Supplier Liaison – Build strong partnerships with retailers and suppliers to keep projects moving and clients happy
- Trusted Business Support – Work closely with Directors, contributing to wider business goals and strategic initiatives
Skills & Experience Required
- Extensive experience in a similar Account Management role within a POS / retail design business
- Prior involvement in cardboard, acrylic, and print POS projects for major brands
- Thorough, in-depth knowledge of the retail design sector, with an up-to-date awareness of trends and industry developments
- Sound understanding of the design and manufacturing processes
- Skilled at carrying a project through its critical path, reliably meeting deadlines
- Excellent at building long-lasting client relationships
- Self-motivated, with a “can-do” approach to any challenge, and a commitment to finding solutions
- Takes a consistently positive, proactive and helpful approach
Account Manager - POS in Leicester employer: Vanilla Recruitment UK
Join a dynamic retail design agency near Lutterworth, where your role as an Installations Project Manager will not only allow you to lead impactful projects but also collaborate with renowned international brands. Enjoy a supportive work culture that prioritises employee growth, offers competitive benefits like free parking and generous leave, and fosters a fast-paced environment where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager - POS in Leicester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Vanilla Recruitment UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Vanilla Recruitment UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Manager - POS in Leicester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Vanilla Recruitment UK:Your cover letter is your chance to shine! Tell us why you want to work at Vanilla Recruitment UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Vanilla Recruitment UK!
How to prepare for a job interview at Vanilla Recruitment UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
