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- Tasks: Support your community by responding to calls and installing lifeline alarms.
- Company: Join a busy local organisation in Market Harborough making a real difference.
- Benefits: Earn £14.17 per hour with flexible rolling shifts and overtime opportunities.
- Why this job: Make a meaningful impact while developing your customer service skills in a supportive environment.
- Qualifications: Experience in customer service, IT proficiency, and a valid driving licence required.
- Other info: Immediate availability and DBS clearance are essential for this role.
Are you passionate about making a difference in your community? A busy local organisation in Market Harborough is looking for a Lifeline Operator to join their team. If you have experience in delivering outstanding customer service, and you’re looking for a rewarding position that makes a meaningful impact, this could be the perfect role for you. Please note: this job has a rolling shift pattern (see full details below) and due to the duties of the role applicants must have a full, valid driving licence and access to a motor vehicle. * £14.17 per hour * Rolling shift pattern as follows: 4 late shifts (2pm-11pm), 2 days off, then 4 early shifts (7am-4pm), 2 days off, then 4 night shifts (10.30pm-7.30am) then 4 days off * You may occasionally be required to undertake additional hours for which overtime will be paid or TOIL granted * Due to urgent business requirements, applicants will need to be available immediately * Disclosure & Barring Service clearance is a requirement of this role * Applicants must hold a full, valid driving licence and have access to a motor vehicle Duties and responsibilities: * Answering, evaluating and responding to calls quickly and calmly in a sympathetic and reassuring manner to identify and obtain the service required to meet the caller’s needs * Visiting clients to carry out installation of lifeline alarms and regular servicing of equipment * Monitoring CCTV and assisting police officers with the playback and copying of recorded images * Receiving and responding to out-of-hours emergency requests on behalf of the organisation * Entering and maintaining accurate information about clients on the IT system * Performing a variety of other administrative duties as required Skills and experience required: * Experience of working in a contact centre environment or in a similar role dealing with difficult or sensitive situations * Experience of basic administration (filing, post, data entry) * IT proficient, with a good knowledge of MS Office and database systems * Sound understanding of Data Protection, Safeguarding, equal opportunities and diversity * Understanding the needs of elderly and disabled residents to preserve their independence * Grade C (or above) GCSE Maths and English or equivalent qualification/experience * Full, valid driving licence and access to a suitable motor vehicle * Empathetic listener with excellent communication skills both verbally and in writing * Self-motivated, with initiative and the ability to work competently under pressure * Takes a positive, helpful, resourceful and innovative approach to work and problem-solving
Lifeline Operator - Temporary to Permanent - Rolling Shift Pattern employer: Vanilla Recruitment (UK) Ltd
Contact Detail:
Vanilla Recruitment (UK) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lifeline Operator - Temporary to Permanent - Rolling Shift Pattern
✨Tip Number 1
Familiarise yourself with the specific duties of a Lifeline Operator. Understanding the nuances of responding to emergency calls and the importance of empathy in communication will help you stand out during interviews.
✨Tip Number 2
Highlight any relevant experience in customer service or contact centre roles. Be prepared to discuss specific situations where you've successfully handled difficult or sensitive situations, as this is crucial for the role.
✨Tip Number 3
Make sure you are available for the rolling shift pattern. Being flexible and demonstrating your willingness to work various shifts can make you a more attractive candidate.
✨Tip Number 4
Prepare to discuss your understanding of Data Protection and Safeguarding. This knowledge is essential for the role, so be ready to explain how you would apply these principles in your day-to-day tasks.
We think you need these skills to ace Lifeline Operator - Temporary to Permanent - Rolling Shift Pattern
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles in contact centres. Emphasise your skills in handling sensitive situations and your ability to work under pressure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for making a difference in the community. Mention specific experiences that demonstrate your empathy, communication skills, and understanding of the needs of elderly and disabled residents.
Highlight Relevant Qualifications: Clearly state your qualifications, including your GCSE Maths and English grades or equivalent experience. Don’t forget to mention your full, valid driving licence and access to a motor vehicle, as these are essential for the role.
Showcase IT Proficiency: Since the role requires IT skills, include any relevant experience with MS Office and database systems in your application. This will show that you are prepared to handle the administrative duties of the position.
How to prepare for a job interview at Vanilla Recruitment (UK) Ltd
✨Show Your Passion for Community Service
Make sure to express your enthusiasm for making a difference in the community during the interview. Share any relevant experiences where you have positively impacted others, as this role is all about helping those in need.
✨Demonstrate Your Customer Service Skills
Prepare examples from your past work that showcase your ability to handle difficult or sensitive situations with empathy and professionalism. Highlight how you’ve successfully resolved issues or provided support to clients.
✨Familiarise Yourself with the Role's Responsibilities
Review the job description thoroughly and be ready to discuss how your skills align with the specific duties, such as responding to emergency calls or maintaining accurate client information. This shows you are well-prepared and genuinely interested.
✨Highlight Your IT Proficiency
Since the role requires good IT skills, be prepared to discuss your experience with MS Office and database systems. You might even want to mention any specific software you’ve used in previous roles to demonstrate your technical capabilities.
