Lifeline Operator

Are you passionate about making a difference in your community? A busy local organisation in Market Harborough is looking for two Lifeline Operators to join their team.

All candidates should make sure to read the following job description and information carefully before applying.
If you have experience in delivering outstanding customer service, and you’re looking for a rewarding position that makes a meaningful impact, this could be the perfect role for you.
* £14.17 per hour
* Rolling shift pattern: 4 late shifts (2pm-11pm), 2 days off, 4 early shifts (7am-4pm), 2 days off, 4 night shifts (10.30pm-7.30am) then 4 days off
* You may be required to undertake additional hours for which overtime will be paid or TOIL granted
* Applicants will need to be available immediately
* DBS clearance is a requirement of this role
* Applicants must hold a full, valid driving licence and have access to a motor vehicle
Duties and responsibilities:
* Answering, evaluating and responding to calls quickly and calmly in a sympathetic and reassuring manner to identify and obtain the service required to meet the caller’s needs
* Visiting clients to carry out installation of lifeline alarms and regular servicing of equipment
* Monitoring CCTV and assisting police officers with the playback and copying of recorded images
* Receiving and responding to out-of-hours emergency requests on behalf of the organisation
* Entering and maintaining accurate information about clients on the IT system
* Performing a variety of other administrative duties as required
Skills and experience required:
* Experience of working in a contact centre environment or in a similar role dealing with difficult or sensitive situations
* Experience of basic administration (filing, post, data entry)
* IT proficient, with a good knowledge of MS Office and database systems
* Sound understanding of Data Protection, Safeguarding, equal opportunities and diversity
* Understanding the needs of elderly and disabled residents to preserve their independence.
* Grade C (or above) GCSE Maths and English or equivalent qualification/experience
* Full, valid driving licence and access to a suitable motor vehicle
* Empathetic listener with excellent communication skills both verbally and in writing.
* Self-motivated, with initiative and the ability to work competently under pressure
* Takes a positive, helpful, resourceful and innovative approach to work and problem-solving