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- Tasks: Provide exceptional customer service and support to clients in need.
- Company: Join a busy local organisation making a real difference in Market Harborough.
- Benefits: Earn £14.17 per hour with flexible rolling shifts and overtime opportunities.
- Why this job: Make a meaningful impact while developing your skills in a supportive environment.
- Qualifications: Experience in customer service, IT proficiency, and a valid driving licence required.
- Other info: Immediate availability needed; DBS clearance is mandatory.
Are you passionate about making a difference in your community? A busy local organisation in Market Harborough is looking for a Lifeline Operator to join their team. If you have experience in delivering outstanding customer service, and you’re looking for a rewarding position that makes a meaningful impact, this could be the perfect role for you. Due to urgent business requirements, applicants will need to be available immediately.
- £14.17 per hour
- Rolling shift pattern as follows: 4 late shifts (2pm-11pm), 2 days off, then 4 early shifts (7am-4pm), 2 days off, then 4 night shifts (10.30pm-7.30am) then 4 days off
- You may occasionally be required to undertake additional hours for which overtime will be paid or TOIL granted
- Disclosure & Barring Service clearance is a requirement of this role
- Applicants must hold a full, valid driving licence and have access to a motor vehicle
Duties and responsibilities:
- Answering, evaluating and responding to calls quickly and calmly in a sympathetic and reassuring manner to identify and obtain the service required to meet the caller’s needs
- Visiting clients to carry out installation of lifeline alarms and regular servicing of equipment
- Monitoring CCTV and assisting police officers with the playback and copying of recorded images
- Receiving and responding to out-of-hours emergency requests on behalf of the organisation
- Entering and maintaining accurate information about clients on the IT system
- Performing a variety of other administrative duties as required
Skills and experience required:
- Experience of working in a contact centre environment or in a similar role dealing with difficult or sensitive situations
- Experience of basic administration (filing, post, data entry)
- IT proficient, with a good knowledge of MS Office and database systems
- Sound understanding of Data Protection, Safeguarding, equal opportunities and diversity
- Understanding the needs of elderly and disabled residents to preserve their independence
- Grade C (or above) GCSE Maths and English or equivalent qualification/experience
- Full, valid driving licence and access to a suitable motor vehicle
- Empathetic listener with excellent communication skills both verbally and in writing
- Self-motivated, with initiative and the ability to work competently under pressure
- Takes a positive, helpful, resourceful and innovative approach to work and problem-solving
Customer Service Advisor - Temporary to Permanent employer: Vanilla Recruitment (UK) Ltd
Contact Detail:
Vanilla Recruitment (UK) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Temporary to Permanent
✨Tip Number 1
Familiarise yourself with the specific needs of elderly and disabled residents. Understanding their challenges will not only help you in interviews but also demonstrate your genuine interest in making a difference.
✨Tip Number 2
Highlight any previous experience in customer service, especially in sensitive situations. Be ready to share examples of how you've handled difficult calls or provided support to vulnerable individuals.
✨Tip Number 3
Brush up on your IT skills, particularly with MS Office and database systems. Being able to confidently discuss your proficiency can set you apart from other candidates.
✨Tip Number 4
Prepare for questions about your availability and flexibility regarding the rolling shift pattern. Showing that you're ready to adapt to the schedule will make you a more attractive candidate.
We think you need these skills to ace Customer Service Advisor - Temporary to Permanent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in contact centre environments. Emphasise any roles where you dealt with sensitive situations or provided support to elderly or disabled individuals.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for making a difference in the community. Mention specific examples of how you've delivered outstanding customer service and how your skills align with the job requirements.
Highlight Relevant Skills: In your application, clearly outline your IT proficiency, particularly with MS Office and database systems. Also, mention your understanding of Data Protection and Safeguarding, as these are crucial for the role.
Show Availability: Since the position requires immediate availability, make sure to state your availability clearly in your application. This will demonstrate your readiness to start and meet the urgent business requirements.
How to prepare for a job interview at Vanilla Recruitment (UK) Ltd
✨Show Your Passion for Community Service
Make sure to express your enthusiasm for making a difference in the community during the interview. Share any relevant experiences where you've positively impacted others, as this role is all about helping those in need.
✨Demonstrate Your Customer Service Skills
Prepare examples from your past roles that showcase your ability to handle difficult or sensitive situations. Highlight how you maintained calmness and empathy while addressing customer needs, as this is crucial for a Lifeline Operator.
✨Familiarise Yourself with Relevant Technology
Since the role involves IT systems and monitoring equipment, brush up on your knowledge of MS Office and database systems. Be ready to discuss your technical skills and how you've used them in previous positions.
✨Understand the Importance of Data Protection
Given the nature of the job, it's essential to have a solid understanding of Data Protection and Safeguarding. Be prepared to discuss how you would ensure confidentiality and respect for clients' privacy in your work.
