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For Companies At a Glance
- Tasks: Be the go-to person for customer queries, managing emails and live chats.
- Company: Join a trendy online furniture brand known for stylish products and top-notch service.
- Benefits: Enjoy a 4-day work week, free meals, and a bonus scheme.
- Why this job: Make an impact in a supportive team while enjoying long weekends every week.
- Qualifications: Experience in admin or customer service, especially in ecommerce or retail.
- Other info: Work hours are Monday to Thursday with early finishes on Thursdays.
Ready to join a fast-paced, design-led online furniture brand offering a 4-day working week and a role where organisation and systems expertise truly matter?
We re hiring a Customer Service Administrator for a well-established ecommerce business known for its stylish products and exceptional service. With a condensed Monday – Thursday schedule and a supportive team culture, this is a fantastic opportunity for someone highly organised, proactive, and comfortable handling everything from email queries to order issues.
You ll be the main point of contact for customer service, managing email and live chat enquiries, liaising with couriers and warehouses, resolving complaints, and ensuring service levels are met. You\’ll also work across various systems and CRMs, handle occasional order processing, and support Prime and retailer orders in line with SLAs.
If you\’re ready to make an impact and enjoy long weekends – every week – we d love to hear from you!
Salary & Benefits
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£26,000 £28,000
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4-day week: Monday Thursday, 7:30am 5:00pm or 8:00am 5:30pm (with early finish on Thursday)
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Free parking, breakfast & lunch daily
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Bonus scheme: 1% per year, up to 5%
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17 days holiday + bank holidays (rising to 23 with service)
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Cash health plan & regular salary reviews
What We re Looking For
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Experience in a similar admin/customer service role (ideally ecommerce or retail)
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Super organised with great Excel and system skills
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Helpful and clear communicator especially over email and chat
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Comfortable managing complaints, logistics issues, and processes
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Proactive and thrives in a busy environment
Customer Service Administrator employer: Vanilla Recruitment (UK) Ltd
Contact Detail:
Vanilla Recruitment (UK) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with the e-commerce landscape, especially in furniture retail. Understanding the common customer queries and issues can help you stand out during interviews, as you'll be able to demonstrate your knowledge of the industry.
✨Tip Number 2
Brush up on your Excel skills, as this role requires strong system expertise. Consider taking a quick online course or tutorial to enhance your proficiency, which will show your commitment to being organised and efficient.
✨Tip Number 3
Practice your communication skills, particularly for email and live chat scenarios. You could role-play with a friend or family member to simulate handling customer inquiries and complaints, ensuring you convey clarity and helpfulness.
✨Tip Number 4
Research the company culture and values of the brand you're applying to. Being able to articulate how your proactive nature aligns with their supportive team culture can make a positive impression during the interview process.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or administration, particularly in ecommerce or retail. Emphasise your organisational skills and any experience with CRMs or Excel.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've successfully handled customer queries or complaints in the past.
Highlight Key Skills: In your application, clearly outline your communication skills, ability to manage logistics issues, and your proactive approach. Use bullet points for clarity and impact.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Vanilla Recruitment (UK) Ltd
✨Showcase Your Organisational Skills
As a Customer Service Administrator, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or resolved issues efficiently. This will demonstrate your ability to thrive in a fast-paced environment.
✨Communicate Clearly and Confidently
Since you'll be handling email queries and live chat, practice clear and concise communication. During the interview, articulate your thoughts well and provide examples of how you've effectively communicated with customers in previous roles.
✨Familiarise Yourself with Relevant Systems
Research the CRMs and systems commonly used in ecommerce. If you have experience with specific tools, mention them during the interview. Showing that you're tech-savvy can give you an edge over other candidates.
✨Prepare for Scenario-Based Questions
Expect questions about how you would handle customer complaints or logistics issues. Think through potential scenarios and how you would resolve them. This preparation will help you demonstrate your problem-solving skills and proactive approach.
