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- Tasks: Lead customer experience projects and collaborate with teams to enhance client satisfaction.
- Company: Join a dynamic marketing agency focused on delivering exceptional hospitality experiences.
- Benefits: Enjoy a flexible hybrid work model with opportunities for professional growth and development.
- Why this job: Be part of a creative team shaping impactful customer journeys in a fast-paced environment.
- Qualifications: Strong background in customer experience, with agency experience preferred.
- Other info: Regular travel to Mansfield and East Finchley required.
The predicted salary is between 36000 - 60000 £ per year.
Customer Experience / Proposition Manager Location: Flexible – with regular travel to Mansfield & East Finchley (London) Salary: Competitive Type: Full-time | Hybrid | Agency-side Are you passionate about shaping customer experiences that drive real business impact? Do you thrive in fast-paced environments and love working across cross-functional teams? If so, we want to hear from you. We’re looking for a talented and enterprising Customer Experience / Proposition Manager to join a successful marketing agency team, with a primary focus on a hospitality account. This is a commercially minded role that blends strategic thinking with executional excellence. Here\’s how you\’ll craft a symphony of success: * Leading the CX and proposition development across a key agency client * Building strong stakeholder relationships and influencing cross-functional teams * Delivering against briefs and ensuring alignment across client teams * Conducting research, benchmarking, and analysing data to define best-in-class customer experiences * Supporting concept development for future retail environments * Representing the voice of the customer in cross-functional working groups * Identifying opportunities to grow the client retainer and generating incremental revenue for the agency * Supporting the growth and development of the agency’s CX function * Engaging in professional development, benchmarking, and industry events * Contributing to entrepreneurial initiatives and helping shape new propositions We’re looking for a CX Manager with the following skills and experience: * A strong background in customer experience and customer proposition * Proven ability to balance customer needs with business objectives * Experience implementing and executing propositions within high service B2C sectors such as hospitality, leisure, travel or retail * Exposure to both physical and digital customer experiences * Strong commercial awareness and understanding of how businesses generate revenue * Excellent stakeholder management and relationship-building skills * Strategic thinker with delivery experience * Comfortable working in a fast-paced, deadline-driven agency environment * Previous agency experience or understanding of agency operations is a plus * CCXP certification or CXPA membership is advantageous
Customer Experience / Proposition Manager employer: Vanilla Recruitment (UK) Ltd
Contact Detail:
Vanilla Recruitment (UK) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience / Proposition Manager
✨Tip Number 1
Network with professionals in the customer experience and hospitality sectors. Attend industry events, webinars, or local meetups to connect with potential colleagues and learn about the latest trends. This can help you gain insights into what agencies are looking for and may even lead to referrals.
✨Tip Number 2
Familiarise yourself with the latest tools and technologies used in customer experience management. Being knowledgeable about platforms that enhance customer interactions can set you apart from other candidates. Consider taking online courses or certifications related to CX tools.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully influenced cross-functional teams in previous roles. Think about times when your strategic thinking led to improved customer experiences or increased revenue, as these stories will resonate well during interviews.
✨Tip Number 4
Stay updated on the latest trends in the hospitality sector, especially regarding customer experience. Understanding current challenges and innovations in this field will allow you to speak knowledgeably about how you can contribute to the agency's success.
We think you need these skills to ace Customer Experience / Proposition Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer experience and proposition management. Use specific examples from previous roles that demonstrate your ability to balance customer needs with business objectives, especially in B2C sectors like hospitality or retail.
Craft a Compelling Cover Letter: In your cover letter, express your passion for shaping customer experiences and how your skills align with the role. Mention your experience in leading cross-functional teams and your strategic thinking abilities, as these are key aspects of the job.
Showcase Relevant Skills: Highlight your stakeholder management and relationship-building skills in your application. Provide examples of how you've successfully influenced teams and delivered against briefs in fast-paced environments.
Research the Agency: Familiarise yourself with the agency's work, particularly in the hospitality sector. Understanding their approach to customer experience will help you tailor your application and demonstrate your genuine interest in the role.
How to prepare for a job interview at Vanilla Recruitment (UK) Ltd
✨Showcase Your CX Expertise
Be prepared to discuss your previous experience in customer experience and proposition management. Highlight specific examples where you've successfully balanced customer needs with business objectives, especially in high service B2C sectors like hospitality or retail.
✨Demonstrate Stakeholder Management Skills
Since this role involves building strong relationships with stakeholders, come equipped with examples of how you've influenced cross-functional teams in the past. Discuss your approach to managing relationships and ensuring alignment across different teams.
✨Prepare for Strategic Thinking Questions
Expect questions that assess your strategic thinking abilities. Be ready to explain how you conduct research and analyse data to define best-in-class customer experiences, and how you would apply this to the agency's key client.
✨Emphasise Your Commercial Awareness
This role requires a strong understanding of how businesses generate revenue. Prepare to discuss your commercial awareness and provide examples of how you've identified opportunities to grow client retainers or generate incremental revenue in previous roles.
