Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle and prioritize complex client requests while ensuring timely resolutions.
- Company: Join Vanguard, a revolutionary investment company focused on client interests and low-cost investing.
- Benefits: Enjoy a competitive pay rate, hybrid work options, and a supportive team culture.
- Why this job: Be part of a growing team in Manchester that values Care, Inclusion, Curiosity, and Excellence.
- Qualifications: Requires 2+ years in client services and an undergraduate degree or equivalent experience.
- Other info: Work hours are Monday to Friday, 9am to 5pm, with a mix of office and remote work.
The predicted salary is between 28800 - 43200 £ per year.
Complaints Handler
Location – Manchester
Pay – Competitive day rate PAYE
Contract Type – Temporary
Hours of Work – 9am to 5pm Monday to Friday (Hybrid 3 days in Office 2 from home)
About the Company
Vanguard is an investment company unlike any other. It was founded on a simple but revolutionary idea: that an investment company should manage its funds solely in the interests of its clients. We helped bring investing to the masses with the index fund. Index funds do not pick individual shares or bonds to beat the market, they track the performance of the entire market. Or as our Founder Jack Bogle put it, \”Don\’t look for the needle in the haystack. Just buy the haystack!\”. We have stood for low-cost, uncomplicated investing ever since. Over the last 45 years people have come round to our way of thinking and more than 30 million investors worldwide now trust us with their money.
We’re growing in Manchester!
In 2023 we opened a new office in the Landmark Building at St Peter’s Square dedicated to continuing our core purpose; giving investors the best chance for investment success. Manchester is a natural home for Vanguard; a city that matches our ambition and diversity. We are building a team here that showcases our values of Care, Inclusion, Curiosity and Excellence. If that sounds like you, we’d love to hear from you.
Core Responsibilities
- Handles and prioritizes complex assigned or escalated client requests. May follow up with internal partners or clients directly to resolve outstanding issues.
- Follows standardized procedures to resolve client issues. Conducts research to fulfill complex client requests and transactions.
- Identifies applicable internal partners to collaborate with to develop solutions to complex issues. Identifies trends and contributes to process improvement efforts.
- Ensures client inquiries are resolved and communicated within defined service levels. Ensures all communications are within regulatory guidelines, and are accurate, clear, and concise.
- Develops and maintains proficient knowledge of Vanguard funds, products, and services. Understands the overall Financial Services industry and related legal, tax, and regulatory issues to guide clients.
- Participates in special projects and performs other duties as assigned.
- Understands the overall Financial Services industry and related legal, tax, and regulatory issues to guide clients.
Qualifications
Minimum of two years related work experience required. Experience in client services preferred.
Undergraduate degree or equivalent combination of training and experience required.
Responsibility
Vanguard | Complaints Handler employer: Vanguard
Contact Detail:
Vanguard Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Vanguard | Complaints Handler
✨Tip Number 1
Familiarize yourself with Vanguard's core values: Care, Inclusion, Curiosity, and Excellence. During your interactions, whether in interviews or networking, demonstrate how you embody these values in your previous roles.
✨Tip Number 2
Research common client issues in the financial services industry and think about how you would handle them. Being prepared with specific examples of how you've resolved complex client requests in the past can set you apart.
✨Tip Number 3
Network with current or former employees of Vanguard to gain insights into the company culture and expectations for the Complaints Handler role. This can provide you with valuable information that you can use during your application process.
✨Tip Number 4
Stay updated on the latest trends in the financial services industry, especially regarding regulatory changes. Showing that you are knowledgeable about the industry will demonstrate your commitment and readiness for the role.
We think you need these skills to ace Vanguard | Complaints Handler
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Complaints Handler position at Vanguard. Understand the core responsibilities and qualifications required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in client services and any relevant skills that align with the responsibilities listed. Use specific examples to demonstrate how you've handled complex client requests or resolved issues in the past.
Showcase Your Knowledge: Demonstrate your understanding of the Financial Services industry and Vanguard's products and services. Mention any relevant knowledge about regulatory guidelines and how it applies to client interactions.
Craft a Strong Cover Letter: Write a compelling cover letter that reflects Vanguard's values of Care, Inclusion, Curiosity, and Excellence. Explain why you are passionate about the role and how you can contribute to the team in Manchester.
How to prepare for a job interview at Vanguard
✨Understand Vanguard's Values
Before your interview, make sure you familiarize yourself with Vanguard's core values: Care, Inclusion, Curiosity, and Excellence. Be prepared to discuss how your personal values align with these principles and provide examples from your past experiences.
✨Showcase Your Client Service Experience
Since the role requires handling complex client requests, be ready to share specific examples of how you've successfully managed client issues in the past. Highlight your problem-solving skills and ability to communicate clearly and concisely.
✨Research the Financial Services Industry
Having a solid understanding of the financial services industry, including legal, tax, and regulatory issues, will set you apart. Prepare to discuss current trends and how they might impact Vanguard and its clients.
✨Prepare for Behavioral Questions
Expect behavioral interview questions that assess your ability to work under pressure and collaborate with internal partners. Use the STAR method (Situation, Task, Action, Result) to structure your responses and demonstrate your competencies effectively.
