Vanguard is seeking an experienced Experience Manager to shape and optimise the client experience across strategic initiatives. You will work with Experience Leads, Product Managers, and cross-functional partners to define problems, CX vision, and the scope of initiatives.
You will map journeys, design experiences, and establish KPI baselines, ensuring client experience is embedded in change programmes. Hybrid work is provided with in-office days.
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Strategic CX Experience Manager - Hybrid (In-Office Tue-Thu) employer: Vanguard
Vanguard is an exceptional employer, offering a dynamic and mission-driven work environment in London and Manchester. With a strong focus on employee growth, we foster a culture of collaboration and continuous improvement, empowering our teams to excel in financial crime operations while ensuring compliance and operational excellence. Our hybrid working model provides flexibility, allowing you to balance professional and personal commitments, making Vanguard a rewarding place to build your career.
