Vanguard in Manchester is seeking a dedicated Complaint Handler to manage end-to-end complaints within a regulated financial services environment. You will investigate, gather evidence, and deliver clear Final Response Letters, ensuring fairness and regulatory compliance.
You will work in a hybrid model, with Tue–Thu based in the office, and collaborate with internal teams to resolve cases efficiently while maintaining detailed records.
Regulated Complaints Specialist - Hybrid (Tue-Thu in Office) in Manchester employer: Vanguard
Vanguard is an exceptional employer, offering a dynamic and mission-driven work environment in London and Manchester. With a strong focus on employee growth, we foster a culture of collaboration and continuous improvement, empowering our teams to excel in financial crime operations while ensuring compliance and operational excellence. Our hybrid working model provides flexibility, allowing you to balance professional and personal commitments, making Vanguard a rewarding place to build your career.
