Vanguard is seeking a Complaint Handler to oversee the end-to-end resolution of client complaints in a regulated financial services environment. You will investigate, liaise with internal teams, and communicate progress with clients in a clear, empathetic manner.
You will produce Final Response Letters detailing decisions and remedial actions, ensuring all activities meet FCA and DISP requirements, with meticulous record-keeping and professional discretion.
Hybrid Financial Services Complaint Specialist in Manchester employer: Vanguard
Vanguard is an exceptional employer, offering a dynamic and mission-driven work environment in London and Manchester. With a strong focus on employee growth, we foster a culture of collaboration and continuous improvement, empowering our teams to excel in financial crime operations while ensuring compliance and operational excellence. Our hybrid working model provides flexibility, allowing you to balance professional and personal commitments, making Vanguard a rewarding place to build your career.
