Vanguard UK Personal Investor (UKPI) team is seeking a Client Services Team Leader to inspire, coach and develop a crew of associates while hands-on contributing to service delivery. The role focuses on compliant client outcomes, process governance and continuous improvement across people, processes and platforms.
You will lead through 121s, coaching sessions and performance reviews, ensuring high standards of client service across channels and effective problem‑solving for complex cases.
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Client Services Team Lead - Hybrid Role & Growth in Manchester employer: Vanguard
Vanguard is an exceptional employer, offering a dynamic and mission-driven work environment in London and Manchester. With a strong focus on employee growth, we foster a culture of collaboration and continuous improvement, empowering our teams to excel in financial crime operations while ensuring compliance and operational excellence. Our hybrid working model provides flexibility, allowing you to balance professional and personal commitments, making Vanguard a rewarding place to build your career.
