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For Companies At a Glance
- Tasks: Lead and develop a dynamic client service team while optimising processes with innovative tech.
- Company: Vanguard, a leading investment firm focused on client success and innovation.
- Benefits: Hybrid work setup, inclusive culture, and opportunities for professional growth.
- Why this job: Make a real impact in financial services while leading a high-performing team.
- Qualifications: Experience in pensions, strong leadership skills, and a background in financial services.
- Other info: Join a collaborative environment with a commitment to diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
Vanguard is one of the world's leading investment firms, dedicated to helping clients achieve lasting financial success. Established in 1975, its unique ownership structure—where funds own the company and investors own the funds—ensures all efforts are focused on client outcomes. Known for integrity, innovation, and low-cost investing, Vanguard fosters an inclusive and collaborative culture that empowers employees to make a meaningful impact globally.
What You'll Do
- Lead, coach, and develop a high-performing client service team, fostering a culture of accountability, collaboration, and continuous improvement with a focus on upskilling and succession planning.
- Act as the primary escalation point for complex client queries, driving process optimization, automation, and adoption of new technologies (AI, analytics) to enhance efficiency and client outcomes.
- Collaborate with internal teams including Technology, Data, Compliance, Risk, and Oversight to improve CRM and telephony systems, ensure FCA compliance, and support governance frameworks.
- Monitor KPIs and SLAs, implementing corrective actions and resource planning to align workforce capacity with strategic priorities and maintain quality excellence.
- Represent Client Services in cross-functional projects, strategic forums, and governance, influencing pension proposition design through analysis of client trends and championing innovation and leadership development.
What You Bring
- Extensive experience in Self-Invested Personal Pensions (SIPPs).
- Proven background in pension transfers.
- Broad pensions knowledge across SIPPs, personal pensions, and workplace schemes.
- Solid financial services experience.
- Demonstrated leadership capability, supporting team development and performance.
- Hands-on people management experience.
What's Next
If you are ready to take the next step, apply now! Successful applicants will be contacted directly by a recruiter to discuss the role more.
We are committed to creating an inclusive recruitment experience. If you require support or adjustments to the recruitment process, our Adjustment Concierge Service is here to help. Please feel free to contact us to discuss how we can support you.
Client Services Manager in Manchester employer: Vanguard
Contact Detail:
Vanguard Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector, especially those who have experience with SIPPs. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching Vanguard's culture and values. Understand their focus on client outcomes and innovation, and think of examples from your past that showcase your leadership and problem-solving skills.
✨Tip Number 3
Showcase your expertise in pensions during interviews. Be ready to discuss your experience with SIPPs and pension transfers, and how you've driven process improvements in previous roles. This will demonstrate your fit for the Client Services Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re all about creating an inclusive experience, so if you need any adjustments, just let us know!
We think you need these skills to ace Client Services Manager in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Services Manager role. Highlight your experience in SIPPs and any leadership roles you've held. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about client services and how you can contribute to our team. Keep it engaging and relevant to the job description.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to lead and improve processes. Numbers and results speak volumes, so don’t shy away from sharing them!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Vanguard
✨Know Your Pensions Inside Out
Make sure you brush up on your knowledge of Self-Invested Personal Pensions (SIPPs) and other pension schemes. Be ready to discuss specific examples from your experience that demonstrate your expertise in this area, as it’s crucial for the role.
✨Showcase Your Leadership Skills
Prepare to share stories about how you've led and developed teams in the past. Highlight instances where you fostered a culture of accountability and collaboration, as this aligns perfectly with what the company is looking for.
✨Be Ready for Complex Client Scenarios
Think of challenging client queries you've handled before and how you resolved them. This will show your problem-solving skills and ability to act as a primary escalation point, which is key for the Client Services Manager role.
✨Understand the Bigger Picture
Familiarise yourself with the company's goals and how the Client Services team fits into their overall strategy. Being able to discuss how you can contribute to process optimisation and innovation will set you apart from other candidates.
