Client Services Associate
Location: Manchester
Role Type: Permanent
Work Setup: Hybrid - 3 days in the office (Tuesday to Thursday)
Who We Are
Vanguard is one of the world's leading investment firms, dedicated to helping clients achieve lasting financial success. Established in 1975, its unique ownership structure-where funds own the company and investors own the funds-ensures all efforts are focused on client outcomes. Known for integrity, innovation, and low-cost investing, fosters an inclusive and collaborative culture that empowers employees to make a meaningful impact globally.
What You'll Do
- Handle and resolve client requests efficiently and empathetically
- Communicate clearly with clients and internal partners
- Collaborate across departments to develop tailored solutions
- Maintain accurate records and ensure compliance with regulatory standards
- Contribute to process improvements and special projects
What You Bring
- Proven customer service experience, ideally within a call centre or client services environment.
- Experience in administration and complaint handling
- Strong verbal and written communication skills
- Proficiency in Microsoft Office applications
- Proactive, collaborative, and customer-focused mindset
- Interest in learning about financial products and services
- Commitment to continuous improvement and service excellence
We are committed to creating an inclusive recruitment experience. If you require support or adjustments to the recruitment process, our Adjustment Concierge Service is here to help. Please feel free to contact us at adjustments@robertwalters.com to discuss how we can support you.
This position is being recruited on behalf of our client through our Outsourcing service line. Resource Solutions Limited, trading as Robert Walters, acts as an employment business and agency, partnering with top organizations to help them find the best talent. We welcome applications from all candidates and are committed to providing equal opportunities.
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Client Services Associate in Manchester employer: Vanguard
Vanguard is an exceptional employer, offering a dynamic and mission-driven work environment in London and Manchester. With a strong focus on employee growth, we foster a culture of collaboration and continuous improvement, empowering our teams to excel in financial crime operations while ensuring compliance and operational excellence. Our hybrid working model provides flexibility, allowing you to balance professional and personal commitments, making Vanguard a rewarding place to build your career.
