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- Tasks: Manage and resolve client inquiries while ensuring high satisfaction levels.
- Company: Leading investment firm in Manchester with a focus on client success.
- Benefits: Hybrid working model, flexible hours, and opportunities for professional growth.
- Why this job: Make a meaningful impact on clients' financial success in a supportive environment.
- Qualifications: Proven client service experience and excellent communication skills.
- Other info: Collaborative culture that values flexibility and teamwork.
The predicted salary is between 28800 - 43200 £ per year.
A leading investment firm in Manchester is seeking a Complaints Handler to manage and resolve complex client inquiries and maintain high client satisfaction. The ideal candidate should have proven client service experience and strong communication skills. You will be responsible for ensuring timely resolutions and conducting audits. This role offers a hybrid working model that emphasizes flexibility while fostering collaboration. Join us to make a meaningful difference in the financial success of our clients.
Client Complaints & Resolution Specialist (Hybrid) in Manchester employer: Vanguard
Contact Detail:
Vanguard Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Complaints & Resolution Specialist (Hybrid) in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance industry and let them know you're on the hunt for a role like the Client Complaints & Resolution Specialist. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to client service and conflict resolution. We recommend role-playing with a friend or using online resources to get comfortable with articulating your experience and skills.
✨Tip Number 3
Showcase your communication skills! During interviews, be clear and concise when discussing how you've handled complex client inquiries in the past. Use specific examples to demonstrate your ability to maintain high client satisfaction.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search and genuinely interested in joining our team.
We think you need these skills to ace Client Complaints & Resolution Specialist (Hybrid) in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your client service experience and communication skills. We want to see how you've handled complex inquiries in the past, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about client satisfaction and how you can contribute to our team. Keep it engaging and relevant to the role.
Showcase Your Problem-Solving Skills: In your application, give us a glimpse of how you approach resolving client complaints. Share specific instances where you’ve turned a negative experience into a positive outcome for clients.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Vanguard
✨Know Your Stuff
Before the interview, make sure you understand the investment firm's services and how they handle client complaints. Research common issues clients face and think about how you would resolve them. This will show your potential employer that you're proactive and knowledgeable.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples of how you've effectively communicated with clients in the past. Think about times when you turned a negative experience into a positive one. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Emphasise Client Satisfaction
Be ready to discuss your approach to maintaining high client satisfaction. Share specific strategies you've used to ensure timely resolutions and how you measure success in client interactions. This will demonstrate your commitment to client care and your ability to contribute positively to the firm.
✨Prepare for Hybrid Work Questions
Since this role offers a hybrid working model, be prepared to discuss how you manage your time and stay productive while working remotely. Think about how you foster collaboration with team members in a hybrid environment and be ready to share your ideas on maintaining effective communication.
