Service Analyst - Hybrid in London

Join Vanguard's Financial Crime team and help protect our clients, our business and the integrity of the financial system. As a Transaction Monitoring Analyst, you'll play a key role in identifying and investigating unusual or potentially suspicious activity, helping Vanguard maintain a robust and effective financial crime risk management framework. You'll work with a range of stakeholders across Compliance, Risk, Operations and Technology while developing deep expertise in transaction monitoring, financial crime typologies and risk-based investigations. This role offers an excellent opportunity for a financial crime professional looking to broaden their experience, investigate complex customer activity and contribute to the continual enhancement of transaction monitoring controls within a globally respected investment management organisation.

Why Join This Team?

• Investigate complex and potentially suspicious customer activity
• Develop specialist expertise across transaction monitoring, AML and financial crime risk
• Contribute to the enhancement of monitoring controls, rules and detection capabilities
• Partner with stakeholders across Compliance, Risk, Operations and Technology
• Gain exposure to regulatory developments, emerging typologies and industry best practices
• Build your career within one of the world's leading investment management firms

In this role you will:

• Conduct timely and thorough investigations of transaction monitoring alerts using internal and external data sources to assess customer activity and identify potential financial crime risks
• Escalate suspicious activity in line with internal procedures and regulatory requirements
• Support the development, implementation, testing and optimisation of transaction monitoring controls, scenarios, rules and thresholds
• Identify control gaps, emerging risks and opportunities to improve the effectiveness and efficiency of monitoring processes
• Produce high-quality, audit-ready case documentation, ensuring investigations are accurately recorded and supported by appropriate evidence
• Develop and maintain management information, dashboards and reporting that provide insight into transaction monitoring trends, typologies and control performance
• Support quality assurance activities, control testing, risk assessments, audits and regulatory reviews
• Build strong working relationships with colleagues across Compliance, Risk, Operations, Technology and third-party service providers
• Share knowledge and provide guidance on transaction monitoring practices, financial crime typologies and control requirements
• Contribute to change initiatives, regulatory developments, system enhancements and continuous improvement projects that strengthen Vanguard's financial crime control environment

What it takes:

• Experience in Transaction Monitoring, AML investigations, suspicious activity investigations or Financial Crime Operations within Financial Services
• Strong understanding of Financial Crime regulations and lifecycle, including AML, Sanctions, Bribery and Corruption and Tax Evasion
• Experience investigating potentially suspicious customer activity and making evidence-based, risk-focused decisions
• Strong analytical, investigative and problem-solving skills
• Ability to produce clear, concise and well-reasoned case documentation and investigation reports
• Experience using transaction monitoring systems, case management tools and screening platforms
• Strong attention to detail with the ability to manage multiple priorities effectively
• Undergraduate degree or equivalent combination of training and experience

Desirable Skills:

• Experience within financial services, investment management, wealth management, banking, payments or fintech
• Knowledge of UK Money Laundering Regulations, JMLSG Guidance, FCA expectations, POCA and SAR reporting requirements
• Experience supporting transaction monitoring rule tuning, typology assessment, threshold calibration and model validation
• Experience producing management information and reporting using Excel and other analytical tools
• Experience with Power BI, SQL, Tableau or similar data visualisation and analytics tools
• Professional qualification such as ICA, ACAMS or equivalent
• Experience using customer screening, case management and risk assessment tools

Special Factors:

• Vanguard is not offering visa sponsorship for this position
• This is a hybrid position and would require you to work in the office 3 days per week (Tuesday, Wednesday & Thursday)
• Please note that we review applications on a rolling basis and may close this role early if there is a high level of interest. To avoid missing out, we recommend applying as soon as possible

Why Vanguard?

Vanguard is a different kind of investment company. It was founded in the United States in 1975 on a simple but revolutionary idea: that an investment company should manage its funds solely in the interests of its clients. This is a philosophy that has helped millions of people around the world to achieve their goals with low-cost, uncomplicated investments. It's what we stand for: value to investors.

Inclusion Statement:

Vanguard's continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: "Do the right thing." We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard's core purpose through our values. When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose: to take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

How We Work:

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.

Summary:

Location: Manchester, United Kingdom; London, United Kingdom
Type: Full time