Vanguard is seeking an Experience Manager to shape, inform, and optimise the client experience across strategic initiatives. You will work with Experience Leads, Product Managers, and cross‑functional partners to drive discovery phases, bringing clarity to problem spaces and defining the CX vision.
The role blends analytical rigour with journey mapping and experience design to embed client outcomes in strategic change initiatives, with a hybrid work model and three in-office days weekly.
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CX Experience Architect — Hybrid (In-Office 3 Days) in London employer: Vanguard
Vanguard is an exceptional employer, offering a dynamic and mission-driven work environment in London and Manchester. With a strong focus on employee growth, we foster a culture of collaboration and continuous improvement, empowering our teams to excel in financial crime operations while ensuring compliance and operational excellence. Our hybrid working model provides flexibility, allowing you to balance professional and personal commitments, making Vanguard a rewarding place to build your career.
