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- Tasks: Transform existing knowledge into AI-friendly formats for a cutting-edge chatbot.
- Company: Join Vanguard, a revolutionary investment company committed to client success.
- Benefits: Enjoy a hybrid work model, competitive pay, and a culture of inclusion.
- Why this job: Make a real impact by structuring knowledge for innovative AI solutions.
- Qualifications: Experience in knowledge management and content strategy is essential.
- Other info: Dynamic role with opportunities for growth in a collaborative environment.
The predicted salary is between 48000 - 72000 ÂŁ per year.
We are delivering an AI-powered chatbot and need an experienced Knowledge Manager to get our existing knowledge into a shape that can actually be used by AI. This is not a “build content from scratch” role — it’s about structuring, cleaning, tagging, and governing knowledge so the chatbot can retrieve accurate, compliant, and context-aware answers.
You will act as the bridge between subject matter experts, operations, compliance, and the AI delivery team to ensure the chatbot is fed high-quality, well-structured knowledge from day one.
Responsibilities- Knowledge Preparation & Structuring
- Audit existing knowledge sources (FAQs, process docs, policies, scripts, intranet content, PDFs, emails, case notes).
- Identify gaps, duplication, contradictions, and outdated content.
- Rewrite and restructure content into AI-consumable formats (clear intent-based chunks, Q&A pairs, decision trees).
- Define and apply consistent taxonomy, tagging, and metadata to support retrieval-augmented generation (RAG).
- AI Enablement
- Work closely with the AI/chatbot team to align knowledge structure with model and retrieval requirements.
- Help design prompt-ready knowledge, including guardrails and fallback content.
- Support testing by analysing chatbot answers and tracing failures back to knowledge quality issues.
- Iterate knowledge based on chatbot performance and real user queries.
- Stakeholder & SME Engagement
- Work with subject matter experts to validate content accuracy.
- Translate complex or regulatory language into clear, user-friendly responses without losing precision.
- Establish lightweight content ownership and approval flows.
- Governance & Sustainability
- Define knowledge standards for AI use (structure, tone, versioning).
- Put in place a simple operating model so knowledge stays current post-launch.
- Ensure compliance, risk, and regulatory considerations are embedded in knowledge design.
- Proven experience as a Knowledge Manager, Content Strategist, or Knowledge Lead in complex environments.
- Hands-on experience preparing knowledge for AI, search, or chatbot platforms.
- Strong understanding of how LLMs retrieve and use content (RAG concepts, intent mapping, hallucination risk).
- Ability to work fast in ambiguous environments and make pragmatic decisions.
- Excellent written communication — you can turn messy internal docs into clean, structured content.
- Experience working in regulated industries (financial services, utilities, healthcare, etc.).
- Familiarity with conversational AI platforms or knowledge bases (e.g. Boost.ai, Genesys, Salesforce, SharePoint, Confluence).
- Understanding of analytics and feedback loops to improve answer quality over time.
- Not a technical AI engineering role.
- Not a long-term KM transformation programme.
- Not a passive documentation role.
This is a delivery-focused, sleeves-rolled-up contract to get knowledge AI-ready, fast.
Outcomes You’ll Be Accountable For- A structured, validated knowledge base ready for chatbot ingestion.
- Clear taxonomy and content standards.
- Reduced hallucinations and improved answer accuracy during testing.
- A sustainable model for keeping knowledge up to date after go-live.
Vanguard is a different kind of investment company. It was founded in the United States in 1975 on a simple but revolutionary idea: that an investment company should manage its funds solely in the interests of its clients. This is a philosophy that has helped millions of people around the world to achieve their goals with low-cost, uncomplicated investments.
Vanguard’s continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: “Do the right thing.” We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard’s core purpose through our values.
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection.
Contract Knowledge Manager in London employer: Vanguard
Contact Detail:
Vanguard Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Knowledge Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for a Knowledge Manager role, and ask if they know anyone in the industry who might be hiring.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge management skills. Be ready to discuss how you've structured and cleaned content in the past, especially for AI applications. We want to see that you can turn messy docs into clear, structured content!
✨Tip Number 3
Showcase your understanding of AI and chatbot technologies. Familiarise yourself with concepts like retrieval-augmented generation (RAG) and intent mapping. This will help you stand out as someone who can bridge the gap between knowledge management and AI.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team and contributing to our mission.
We think you need these skills to ace Contract Knowledge Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience as a Knowledge Manager. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Include examples of how you've structured and prepared knowledge for AI or chatbots in previous roles. We want to see your hands-on experience!
Be Clear and Concise: Your written communication is key! Keep your application clear and to the point. Avoid jargon unless it’s relevant, and make sure your ideas flow logically. We love well-structured content!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at Vanguard
✨Know Your Knowledge
Before the interview, dive deep into your past experiences as a Knowledge Manager. Be ready to discuss specific examples of how you've structured and prepared knowledge for AI or chatbots. Highlight any tools or methodologies you've used, as this will show your familiarity with the role's requirements.
✨Understand the AI Landscape
Brush up on your understanding of how large language models (LLMs) retrieve and use content. Be prepared to explain concepts like retrieval-augmented generation (RAG) and intent mapping. This will demonstrate your technical knowledge and ability to bridge the gap between content and AI.
✨Engage with Stakeholders
Think about how you’ve collaborated with subject matter experts in the past. Prepare to share strategies for validating content accuracy and translating complex information into user-friendly responses. This shows your ability to work cross-functionally, which is crucial for this role.
✨Showcase Your Communication Skills
Since excellent written communication is essential, practice articulating your thoughts clearly and concisely. You might even want to prepare a brief example of how you transformed messy documentation into structured content. This will give the interviewers a taste of your skills in action.