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- Tasks: Lead the development and improvement of operational resilience for UK Personal Investor.
- Company: Vanguard is a mission-driven company focused on client outcomes and employee experience.
- Benefits: Enjoy a hybrid working model with flexibility and collaboration opportunities.
- Why this job: Join a culture of preparedness and continuous improvement, making a real impact in crisis management.
- Qualifications: Experience in operational resilience, business continuity, and team leadership is essential.
- Other info: Engage with regulators and industry forums to stay ahead in resilience strategies.
The predicted salary is between 43200 - 72000 £ per year.
The Head of Operational Resilience and Recovery is responsible for leading the strategic development, implementation, and continuous improvement of our UK Personal Investor (UKPI) operational resilience. This includes oversight of business continuity planning, crisis and incident management, and ensuring compliance with regulatory expectations. The role will drive a culture of preparedness, ensuring that our retail business can prevent, respond to, recover from, and learn from operational disruptions.
Operational Resilience:
- Define and lead the UK Personal Investor operational resilience programme aligned with regulatory requirements.
- Lead the review and mapping of Important Business Services (IBS) and associated impact tolerances.
- Ensure robust scenario testing, lessons learned, and remediation planning.
- Provide regular updates to executive leadership and the Board on resilience progress and key risk indicators (KRIs).
- Collaborate with senior leaders across Technology, Risk, Compliance, and Client Experience to mitigate vulnerabilities, and embed resilience into business planning.
- Engage with regulators and industry forums to maintain awareness of regulatory developments and ensure a forward-looking resilience agenda.
Business Continuity Management:
- Regularly review, audit, and update business continuity plans in collaboration with fellow UKPI business functions, to reflect evolving risks and organisational changes.
- Identify and assess potential disruption scenarios, quantify impacts, and recommend mitigation strategies.
- Monitor and report on business continuity readiness, compliance, and exercise outcomes to senior management and key stakeholders.
- Define and guide operating strategies to ensure continuity of critical services within agreed recovery time objectives.
Crisis and Incident Management:
- Serve as the senior escalation point for major UKPI incidents and crises, ensuring effective governance and communication and coordination of response and recovery efforts.
- Lead the incident management process, including response coordination, root cause analysis, and post-incident reviews.
- Maintain and test incident response and crisis management plans.
Team Leadership:
- Build and lead a high-performing team of resilience and incident management professionals.
- Foster a culture of continuous improvement and operational excellence.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
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Head of UKPI Operational Resilience and Recovery employer: Vanguard
Contact Detail:
Vanguard Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of UKPI Operational Resilience and Recovery
✨Tip Number 1
Familiarise yourself with the latest regulatory requirements related to operational resilience in the financial sector. Understanding these regulations will not only help you in interviews but also demonstrate your commitment to compliance and risk management.
✨Tip Number 2
Network with professionals in the operational resilience field, especially those who have experience in the UK Personal Investor space. Engaging in conversations can provide insights into industry best practices and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific scenarios where you've successfully managed crises or improved business continuity plans. Real-life examples will showcase your expertise and ability to lead a team effectively in high-pressure situations.
✨Tip Number 4
Stay updated on current trends and challenges in operational resilience by following relevant publications and attending industry forums. This knowledge will help you engage meaningfully during interviews and show that you're proactive about your professional development.
We think you need these skills to ace Head of UKPI Operational Resilience and Recovery
Some tips for your application 🫡
Understand the Role: Thoroughly read the job description for the Head of UKPI Operational Resilience and Recovery position. Make sure you understand the key responsibilities, such as business continuity planning and crisis management, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in operational resilience, crisis management, and team leadership. Use specific examples that demonstrate your ability to lead strategic initiatives and manage incidents effectively.
Showcase Your Skills: Make sure to highlight skills that are crucial for this role, such as risk assessment, regulatory compliance, and stakeholder engagement. Use bullet points to make these skills stand out in your application.
Craft a Compelling Cover Letter: Write a tailored cover letter that connects your background to the specific requirements of the role. Discuss your vision for operational resilience and how you can contribute to the company's goals, ensuring to convey your enthusiasm for the position.
How to prepare for a job interview at Vanguard
✨Understand the Role Thoroughly
Before the interview, make sure you have a deep understanding of the responsibilities outlined in the job description. Familiarise yourself with operational resilience, business continuity management, and crisis management concepts, as these will be central to your discussions.
✨Prepare Real-Life Examples
Be ready to share specific examples from your past experiences that demonstrate your ability to lead teams, manage crises, and implement effective business continuity plans. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Leadership Skills
As this role involves leading a team, highlight your leadership style and how you've successfully built high-performing teams in the past. Discuss how you foster a culture of continuous improvement and operational excellence.
✨Engage with Regulatory Knowledge
Demonstrate your awareness of regulatory requirements related to operational resilience. Be prepared to discuss how you would engage with regulators and industry forums to stay updated on developments and ensure compliance.
