Vanguard seeks an Experience Manager to shape, inform, and optimise the client experience across strategic initiatives in the UK. You will collaborate with Experience Leads, Product Managers and cross-functional partners to define problem spaces, CX vision, and scope for initiatives.
Role blends journey mapping, analytics, and experience design to embed client outcomes in change initiatives. Hybrid work with in-person collaboration is expected.
#J-18808-Ljbffr
Client Experience Strategy & Discovery Lead employer: Vanguard
Vanguard is an exceptional employer, offering a dynamic and mission-driven work environment in London and Manchester. With a strong focus on employee growth, we foster a culture of collaboration and continuous improvement, empowering our teams to excel in financial crime operations while ensuring compliance and operational excellence. Our hybrid working model provides flexibility, allowing you to balance professional and personal commitments, making Vanguard a rewarding place to build your career.
