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- Tasks: Lead and inspire a team to develop impactful training strategies for client services.
- Company: Vanguard, a leader in financial services with a mission-driven culture.
- Benefits: Hybrid working model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference in people's careers and enhance client experiences.
- Qualifications: Experience in training within financial services and strong leadership skills.
- Other info: Join a collaborative environment focused on long-term success and employee enrichment.
The predicted salary is between 36000 - 60000 £ per year.
Overview
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
Are you passionate about learning and development? Do you thrive in a leadership role where you can make a real impact on people\’s careers and client experiences? We are looking for a Training Manager to lead our UK Personal Investor Client Services training team.
The training manager plays a pivotal role in shaping the knowledge, skills and performance of Vanguard\’s UK Personal Investor Client Services crew. Responsible for leading a small team of training specialists, the Training Manager ensures that all crew are equipped to deliver seamless, high quality client experiences through a variety of channels. This role combines leadership, strategic planning, governance and hands on collaboration with subject matter experts and extended stakeholders to design and deliver training that supports both immediate business knowledge needs and long-term capability development.
What You\’ll Do
- Lead, coach, and inspire a team of Client Services Trainers
- Develop and implement a long-term training strategy aligned with business goals
- Oversee the planning, scheduling and delivery of training programs across onboarding, ongoing skill development, regulatory and role specific training
- Partner with business leaders, subject matter experts and other key stakeholders to identify and define training needs, learning outcomes and success measures in order to develop effective solutions
- Assess and prioritise training needs in partnership with leaders across departments to ensure resources are allocated effectively
- Set performance standards, review performance, and make informed decisions in accordance with all applicable policies and procedures
- Collaborate with a wide stakeholder group to design and implement a long-term training strategy for the client services function, ensuring alignment with business priorities and client needs
- Evaluate training effectiveness and adjust programs based on feedback, performance data, and evolving business needs
- Ensure governance and compliance across all training materials and frameworks
- Maintain a training and Competence Framework for Client Services
- Balance short-term business needs with long-term capability development
- Participate in special projects and perform other duties as assigned
What You\’ll Bring
- Significant experience in training or L&D within financial services, ideally in a contact centre or operational environment
- Strong knowledge of financial services and regulatory frameworks; investment product knowledge is desirable
- Professional qualifications in training design
- Proven leadership skills with experience of coaching, leading and developing a team
- Demonstrated ability to design and implement training strategies that drive performance and improve client outcomes
- Excellent communication, facilitation and stakeholder management skills
- Strong organisational and prioritisation abilities, with a track record of managing multiple initiatives simultaneously
- A degree or equivalent experience; qualifications in financial services or L&D are desirable
Please note: Vanguard is not offering visa sponsorship for this position.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
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Training Manager employer: Vanguard Group
Contact Detail:
Vanguard Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Training Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with professionals on platforms like LinkedIn. We can’t stress enough how important it is to make those personal connections that could lead to job opportunities.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. We recommend practising common interview questions and even role-playing with a friend to boost your confidence.
✨Tip Number 3
Showcase your skills through real-life examples during interviews. We want you to highlight your achievements and how they relate to the role of Training Manager. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Tip Number 4
Don’t forget to follow up after your interviews! A simple thank-you email can go a long way in leaving a positive impression. And remember, apply through our website for the best chance at landing that dream job!
We think you need these skills to ace Training Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Training Manager role. Highlight your experience in training and development, especially within financial services, and show how your skills align with our mission at StudySmarter.
Showcase Leadership Skills: We want to see your leadership style! Share examples of how you've coached and inspired teams in the past. This will help us understand how you can lead our Client Services Trainers effectively.
Be Specific About Achievements: When detailing your previous roles, focus on specific achievements and outcomes. Use metrics where possible to demonstrate how your training strategies have improved performance and client experiences.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Vanguard Group
✨Know Your Training Strategies
Make sure you come prepared with specific examples of training strategies you've developed or implemented in the past. This role is all about shaping knowledge and skills, so be ready to discuss how your approach has led to improved performance and client outcomes.
✨Showcase Your Leadership Skills
As a Training Manager, you'll need to inspire and lead a team. Think of instances where you've successfully coached or developed others. Be prepared to share these stories, highlighting your leadership style and how it aligns with the company's mission.
✨Understand the Business Needs
Familiarise yourself with Vanguard's business goals and how the training function supports them. During the interview, demonstrate your understanding of the financial services landscape and how effective training can drive performance and enhance client experiences.
✨Engage with Stakeholders
Collaboration is key in this role. Prepare to discuss how you've partnered with various stakeholders in the past to identify training needs and develop effective solutions. Highlight your communication skills and ability to manage relationships across departments.
