Vanguard Group in London seeks an Experience Manager to shape and optimise the client experience across strategic initiatives. You’ll work with Experience Leads, Product Managers and cross-functional partners to define discovery phases, articulate the CX vision, and set the scope of initiatives.
This hybrid role requires journey mapping, service design, and strong stakeholder management to drive change while embedding customer insights into delivery.
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Hybrid CX Experience Manager — Strategy & Discovery employer: Vanguard Group
Vanguard is an exceptional employer, offering a unique opportunity for a Benefits Project Manager to thrive in a dynamic and inclusive environment. With a strong commitment to diversity and a hybrid work model, employees enjoy flexibility while collaborating with talented teams across Europe. The company prioritises professional growth, providing resources and support for career development, making it an ideal place for those seeking meaningful and rewarding employment.
