Vanguard Group in Manchester is seeking a Complaint Handler to manage end-to-end client complaints within a regulated financial services environment. You will investigate, gather evidence, liaise with internal teams, and produce Final Response Letters in line with FCA and DISP requirements.
The role operates on a hybrid model with in-office days Tuesday to Thursday. You will maintain detailed case records and support continuous improvement in complaints processes.
Complaint Resolution Specialist (Hybrid) in Manchester employer: Vanguard Asset Services
Vanguard is an exceptional employer that prioritises a mission-driven and collaborative culture, making it an ideal place for a Risk Specialist to thrive. With a strong focus on employee growth and development, the company offers unique opportunities to engage with diverse teams across Europe while contributing to impactful risk management practices. The hybrid working model enhances flexibility, allowing employees to balance in-office collaboration with remote work, all while being part of a leading investment management firm dedicated to serving clients' best interests.
