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- Tasks: Lead and resolve complex technical faults in baggage handling systems.
- Company: Vanderlande is a leader in automated logistics and baggage handling solutions.
- Benefits: Enjoy 288 hours of leave, Bupa Medical Cover, and a cycle to work scheme.
- Why this job: Join a dynamic team, enhance your skills, and make a real impact in airport operations.
- Qualifications: HNC in electrical/controls engineering and strong PLC knowledge required.
- Other info: Diversity and inclusion are core values; all applications welcome.
The predicted salary is between 48000 - 72000 £ per year.
Join to apply for the Principal Support Engineer role at Vanderlande. Working within the Western Campus Central Support Team, the Principal Support Engineer will be responsible for investigating and resolving complex technical faults in Low Level control equipment, including data analysis, system improvement, and optimization within the baggage handling system. The role requires a good understanding of both high-level and electro-mechanical equipment and their interfaces with low-level systems. The engineer will also support the Western campus Pilz replacement project.
Role Responsibilities
- Lead complex and critical low-level PLC control incidents.
- Interface directly with duty engineers and high-level teams during P1/P2 events.
- Provide specialist support for OEM PLCs, Safety PLCs, etc.
- Support and maintain documentation and software repositories (VersionDog/Mass).
- Fault find communication issues between HLC and LLC PLC components.
- Monitor and oversee 2nd/3rd line support for integrated technologies.
- Be recognized as a system expert in specialist technologies and system behaviour by customers.
- Build and maintain good relationships with customers and Heathrow suppliers.
- Demonstrate expertise in controls OEM equipment to customers.
- Maintain customer focus, aligning with their goals and targets where possible.
- Drive incident resolution and work order fulfillment within SLAs, leading Low Level Controls engineers.
- Provide accurate and detailed handovers during incidents, work orders, or investigations.
Role Qualifications and Skills
- Electrical/controls engineering qualifications to HNC or equivalent.
- Experience with software version control.
- Strong knowledge of PLCs, especially Siemens and Pilz.
- Knowledge of fieldbus and drive technologies.
- Problem-solving experience in previous roles.
- Experience with airport or material handling systems is preferred.
- Knowledge of Heathrow baggage systems is a plus.
What We Offer
- 288 hours of annual leave (excluding public holidays).
- Bupa Medical Cover.
- YuLife wellbeing membership with GP access and health initiatives.
- Rewards points redeemable at various shops and restaurants.
- Opportunities for career progression in a challenging environment.
- Cycle to work scheme.
- Pension with Aviva.
Diversity & Inclusion: Vanderlande is an equal opportunity employer. Applications are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability. We are open to discussing reasonable adjustments to support your application.
Contact Detail:
Vanderlande Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Principal Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Siemens and Pilz PLCs. Having hands-on experience or relevant projects to discuss can really set you apart during interviews.
✨Tip Number 2
Network with professionals in the baggage handling and airport systems industry. Attend relevant events or join online forums where you can connect with current employees at Vanderlande or similar companies to gain insights and potentially get referrals.
✨Tip Number 3
Prepare to demonstrate your problem-solving skills through real-life examples. Think of specific incidents where you successfully resolved complex technical issues, especially those related to low-level control systems, as this will be crucial in showcasing your expertise.
✨Tip Number 4
Research Vanderlande's recent projects and initiatives, particularly those related to the Western Campus and the Pilz replacement project. Being knowledgeable about their current work will show your genuine interest in the role and the company.
We think you need these skills to ace Principal Support Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications required for the Principal Support Engineer position. Familiarise yourself with the technical aspects mentioned in the job description, such as PLCs, low-level control systems, and their interfaces.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your electrical/controls engineering qualifications, problem-solving experience, and any familiarity with airport or material handling systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific experiences that demonstrate your expertise in controls OEM equipment and your ability to lead complex incidents, as well as your commitment to customer focus.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Vanderlande
✨Understand the Technical Requirements
Make sure you have a solid grasp of low-level PLC control systems, especially Siemens and Pilz. Brush up on your knowledge of fieldbus and drive technologies, as well as the specific baggage handling systems used at Heathrow.
✨Demonstrate Problem-Solving Skills
Prepare to discuss past experiences where you've successfully resolved complex technical issues. Be ready to explain your thought process and the steps you took to troubleshoot and solve problems in previous roles.
✨Showcase Your Communication Skills
Since the role involves interfacing with various teams and customers, practice articulating your thoughts clearly. Highlight any experience you have in leading discussions during critical incidents or working collaboratively with engineers.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific incidents or challenges related to low-level control systems. Think about potential scenarios you might face and how you would approach them, focusing on incident resolution and customer satisfaction.
