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- Tasks: Lead and resolve complex technical faults in baggage handling systems.
- Company: Vanderlande is a leader in automated logistics and baggage handling solutions.
- Benefits: Enjoy 288 hours of leave, Bupa Medical Cover, and a cycle to work scheme.
- Why this job: Join a dynamic team, enhance your skills, and make a real impact in airport operations.
- Qualifications: HNC in electrical/controls engineering and strong PLC knowledge required.
- Other info: Diversity and inclusion are core values; all applications welcome.
The predicted salary is between 43200 - 72000 £ per year.
Join to apply for the Principal Support Engineer role at Vanderlande. Working within the Western Campus Central Support Team, the Principal Support Engineer will be responsible for investigating and resolving complex technical faults in Low Level control equipment, including data analysis, system improvement, and optimization within the baggage handling system. The role requires a good understanding of both high-level and electro-mechanical equipment and their interfaces with low-level systems. The engineer will also support the Western campus Pilz replacement project.
Role Responsibilities
- Lead complex and critical low-level PLC control incidents.
- Interface directly with duty engineers and high-level teams during P1/P2 events.
- Provide specialist support for OEM PLCs, Safety PLCs, etc.
- Support and maintain documentation and software repositories (VersionDog/Mass).
- Fault find communication issues between HLC and LLC PLC components.
- Monitor and oversee 2nd/3rd line support for integrated technologies.
- Be recognized as a system expert in specialist technologies and system behavior by customers.
- Build and maintain good relationships with customers and Heathrow suppliers.
- Demonstrate expertise in controls OEM equipment to customers.
- Maintain customer focus, aligning with their goals and targets where possible.
- Drive incident resolution and work order fulfillment within SLAs, leading Low Level Controls engineers.
- Provide accurate and detailed handovers during incidents, work orders, or investigations.
Role Qualifications and Skills
- Electrical/controls engineering qualifications to HNC or equivalent.
- Experience with software version control.
- Strong knowledge of PLCs, especially Siemens and Pilz.
- Knowledge of fieldbus and drive technologies.
- Problem-solving experience in previous roles.
- Experience with airport or material handling systems is preferred.
- Knowledge of Heathrow baggage systems is a plus.
What We Offer
- 288 hours of annual leave (excluding public holidays).
- Bupa Medical Cover.
- YuLife wellbeing membership with GP access and health initiatives.
- Rewards points redeemable at various shops and restaurants.
- Opportunities for career progression in a challenging environment.
- Cycle to work scheme.
- Pension with Aviva.
Diversity & Inclusion
Vanderlande is an equal opportunity employer. Applications are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability. We are open to discussing reasonable adjustments to support your application.
Principal Support Engineer employer: Vanderlande
Contact Detail:
Vanderlande Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Principal Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Siemens and Pilz PLCs. Having hands-on experience or relevant projects to discuss can really set you apart during interviews.
✨Tip Number 2
Network with professionals in the baggage handling and airport systems industry. Attend relevant events or join online forums where you can connect with current employees at Vanderlande or similar companies to gain insights and advice.
✨Tip Number 3
Prepare to demonstrate your problem-solving skills through real-life examples. Think of specific incidents where you successfully resolved complex technical issues, especially those related to low-level control systems.
✨Tip Number 4
Showcase your ability to work under pressure and lead teams during critical incidents. Be ready to discuss how you've managed high-stakes situations in the past, as this role requires strong leadership during P1/P2 events.
We think you need these skills to ace Principal Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in electrical and controls engineering, particularly with PLCs like Siemens and Pilz. Emphasise any previous roles that involved problem-solving in complex technical environments, especially within airport or material handling systems.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Principal Support Engineer role at Vanderlande. Discuss how your skills align with their requirements, such as your experience with low-level control equipment and your ability to lead incident resolution effectively.
Showcase Relevant Skills: Highlight specific skills that are crucial for the role, such as your knowledge of fieldbus and drive technologies, as well as your experience with software version control. Mention any familiarity with Heathrow baggage systems to strengthen your application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a technical role like this one.
How to prepare for a job interview at Vanderlande
✨Showcase Your Technical Expertise
Make sure to highlight your knowledge of PLCs, especially Siemens and Pilz, during the interview. Be prepared to discuss specific projects or experiences where you successfully resolved complex technical faults, as this will demonstrate your capability in handling the responsibilities of the role.
✨Understand the Baggage Handling System
Familiarise yourself with the Heathrow baggage systems and material handling systems. Showing that you have done your homework on the specific technologies used by Vanderlande will impress the interviewers and show your genuine interest in the role.
✨Emphasise Problem-Solving Skills
Prepare examples from your previous roles where you effectively solved problems, particularly in high-pressure situations. This is crucial for a Principal Support Engineer, as you will be leading critical incidents and driving incident resolution.
✨Build Rapport with Interviewers
During the interview, focus on building a good relationship with the interviewers. Demonstrating strong communication skills and a customer-focused mindset will align well with Vanderlande's emphasis on maintaining good relationships with customers and suppliers.
