At a Glance
- Tasks: Be the go-to person for HR queries and help employees navigate policies and processes.
- Company: Join Vanderlande, a leader in baggage handling and logistics automation.
- Benefits: Enjoy 28 days annual leave, medical cover, wellbeing membership, and more.
- Other info: Dynamic team environment with opportunities for continuous improvement and career growth.
- Why this job: Make a real difference in employee experiences while developing your HR skills.
- Qualifications: 1 year of HR experience and strong communication skills required.
The predicted salary is between 36000 - 60000 £ per year.
Overview
The HR Service Agent is part of the People Services organization and is acting as the first point of contact for employees where self-service is either unavailable or where the query cannot be resolved through self-service channels available. The HR Service Agent provides answers to frequent and/or simple questions related to HR policies, processes and systems and executes basic transactions unavailable through self-service. Complex queries are escalated to specialists.
Responsibilities
- Create a highly professional and effective first point of contact for all internal customers.
- Provide query resolution services to all employees on policies, processes and systems and escalate to specialists as and when required
- Documenting inquiries through ticketing and case management solution
- Meets defined SLA metrics for providing accurate, consistent and timely services
- Perform back-office process execution, high volume transactions and align with WSS where required (if in scope, dependent on role Hire-to-Retire team)
- Responsible for executing processes in line with policies and standard operating procedures
- Ownership of the onboarding and off-boarding process for employees.
- Provide guidance to employees and managers on self-service transactions, HR portal navigation, and policy interpretation to facilitate self-support
- Supports ad hoc projects and activities related to People Services
- Leverage data insights to continuously monitor effectiveness of service delivery and to elevate the employee experience
- Develops new ways of working and drive continuous improvement within the People Services Team.
- Responsible for collaborating with People Services leads to understand and implement processes, focusing on employee experience and continuous improvement of employee life events
- Responsible for identifying service issues, proactively proposing improvements and leading or supporting the implementation of changes
- Supports provided include benefits such as 28 days of annual leave (excluding public holidays), Aviva Medical Cover, YuLife wellbeing membership, Achievers social recognition and rewards platform, cycle to work scheme, and pension with Aviva
- To support People Services team as and when required for administrative support.
- Always looking to be proactive and support the team on delivery projects and initiatives.
Qualifications
- At least 1 year of experience in HR
- Data driven
- Strong written and verbal communication skills
- Intermediate knowledge of MS Outlook, Excel and Word
- Workday (HR system) experience essential
- Good understanding of HR policies and procedures desired
- CIPD Qualified desirable but not essential
About the employer
Vanderlande is the global market leader in baggage handling systems for airports and sorting systems for parcel and postal sectors striving to improve the competitiveness of our customers through Value Added logistic process automation.
HR Service Agent in City of Westminster employer: Vanderlande
Vanderlande is an exceptional employer, offering a dynamic work environment where HR Service Agents can thrive. With a strong focus on employee well-being, the company provides generous benefits such as 28 days of annual leave, comprehensive medical cover, and a commitment to continuous improvement and professional development. Located in a forward-thinking industry, Vanderlande fosters a culture of collaboration and innovation, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land HR Service Agent in City of Westminster
✨Tip Number 1
Get to know the company inside out! Research Vanderlande's values, culture, and recent projects. This will help us tailor our conversations during interviews and show that we're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! We should prepare for common HR interview questions and role-specific scenarios. Mock interviews with friends or using online resources can boost our confidence and help us articulate our experiences effectively.
✨Tip Number 3
Networking is key! Connect with current or former employees on LinkedIn. They can provide insights into the hiring process and company culture, plus it might just give us a foot in the door when applying through our website.
✨Tip Number 4
Follow up after interviews! A quick thank-you email reiterating our interest in the role and highlighting a key point from the conversation can leave a lasting impression. It shows we’re proactive and keen on the opportunity!
We think you need these skills to ace HR Service Agent in City of Westminster
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the HR Service Agent role. Highlight your experience in HR, especially any relevant query resolution or customer service roles. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the HR field and how you can contribute to our People Services team. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills:Since this role involves a lot of communication, make sure your written application reflects your strong communication skills. Use clear language and check for any typos or errors – we appreciate attention to detail!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Vanderlande
✨Know Your HR Basics
Make sure you brush up on HR policies and procedures before the interview. Understanding the fundamentals will help you answer questions confidently and show that you're serious about the role.
✨Showcase Your Communication Skills
As an HR Service Agent, communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few examples of how you've effectively resolved queries in the past.
✨Familiarise Yourself with Workday
Since Workday experience is essential for this role, take some time to get comfortable with the system. If you have access to a demo or training resources, use them to understand its functionalities better.
✨Prepare for Scenario Questions
Expect to be asked how you'd handle specific situations, like a complex employee query. Think through potential scenarios and how you would approach them, demonstrating your problem-solving skills and proactive attitude.
