At a Glance
- Tasks: Manage baggage operations and ensure project delivery meets Heathrow standards.
- Company: Join a leading team at Heathrow, focused on operational excellence.
- Benefits: 28 days leave, wellbeing membership, personalised rewards, and career progression.
- Other info: Exciting opportunities for growth in a fast-paced setting.
- Why this job: Be part of a dynamic environment that shapes the future of airport operations.
- Qualifications: Strong communication skills and knowledge of airline operations required.
The predicted salary is between 40000 - 50000 £ per year.
Job Title BCCR Operational Delivery Manager
Job Description
Working for the business based at Heathrow, the BOA (Baggage Operational Assurance)
Operational Delivery Manager will be responsible for undertaking operational and technical reviews of the relevant aspects of Baggage Projects on behalf of Heathrow BOA as part of the wider overall BOA process.
The role will be based across the four terminals at Heathrow and the Baggage Control Room situated in Terminal 5.
Role Responsibilities
As an Operational Delivery Manager, you will work with several different departments across both the Vanderlande and Heathrow teams, requiring strong customer management skills and the ability to challenge to ensure the best results are achieved for the overall baggage operation.
You will be responsible for ensuring that the project delivers the requirements and that any mitigations that are required are developed and implemented.
You would be willing to assist and learn from a multi-disciplined team in a fast-moving environment.
Your responsibilities and activities will include
- Represent BOA at workshops and meetings to discuss and develop design and processes to ensure a fit for purpose solution is provided against defined Baggage standards.
- Undertake operational and technical reviews of Project documentation to ensure a fit for purpose solution is provided against defined Heathrow standards.
- Work with stakeholders and delivery teams to ensure that the proposed solution is safe to operate and maintain against Heathrow standards.
- Undertake operability and maintainability assessments of system and process proposals to ensure that the delivered infrastructure is safe and efficient to operate and maintain.
Work with delivery and O&M teams to develop solutions to problem areas.
- Undertake review and approval of high-level project testing strategies and test documentation to ensure that these plans will be fit for use during testing of installed equipment.
- Track, review and report progress against defined plans to ensure that all responses are coordinated and completed ready for closure by the Senior Assurance manager.
- Act as lead reviewer for documentation that has been issued to BOA by the project team, track progress against deadlines and ensure responses are ready for return to the project team in line with the agreed SLA.
- Generate new tracker documentation and update existing trackers to ensure that they are up to date and accurate.
- Develop mitigation plans which protect the operation during the installation phase of the project.
- Undertake continuous improvement reviews to ensure that the design, build and operation of the baggage systems at Heathrow are the best that they can be.
- Create effective and good working relationships with all departments to ensure that customer expectations are exceeded
- Work with all stakeholders to support the development of the SOS, SOP, CSOS and CSOP documentation during the relevant project stage and assure that they are in the state required to add to the Operating Plan.
- Role Qualification and Skills
- Ability to review and process complex documentation and make objective comments against the content.
- Ability to demonstrate in depth knowledge of airline and baggage operational processes
- Knowledge of complex control systems, handling or parcel systems
- Ability to present and cascade electrical and mechanical technical design drawings, schematics, system layouts to stakeholder groups and peers.
- Experience of working with Project teams and an understanding of the project management process
- Excellent communication skills with the ability to communicate clearly and effectively with stakeholders and peers
- Ability to challenge the Project team in the right manner to ensure that the delivery balances the needs of all parties such as stakeholders, operations, maintenance, airlines etc.
- Excellent PC Literacy particularly the use of Word, Excel, Outlook, Visio, Power Point and Share Point
- Electro-mechanical qualification preferable
What we offer
- 28 days of annual leave (excluding public holidays)
- Yu Life – Wellbeing membership with fast access to GP appointments, promotion of health and wellbeing along with daily quests to gain Yucoins that can be swapped for shopping vouchers
- Achievers – Personalised rewards for every employee with one-of-a-kind experiences, gift cards, charitable donations, point-to-payment reward option.
Along with hundreds of savings on day to day shopping, trips etc.
- A challenging work environment with lots of opportunities of career progression.
- Cycle to work scheme
- Pension with Aviva
BCCR Operational Delivery Manager employer: Vanderlande
Vanderlande is an exceptional employer, offering a dynamic work environment at Heathrow Airport where innovation meets collaboration. Employees benefit from a supportive culture that prioritises professional growth and development, alongside competitive remuneration and comprehensive benefits. Join us to be part of a team that values your contributions and fosters meaningful career advancement in the exciting field of airport projects.
StudySmarter Expert Advice🤫
We think this is how you could land BCCR Operational Delivery Manager
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Vanderlande and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Vanderlande!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Vanderlande keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace BCCR Operational Delivery Manager
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Vanderlande:This is your chance to really connect with the team at Vanderlande. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Vanderlande
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Vanderlande.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Vanderlande that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Vanderlande. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
