At a Glance
- Tasks: Lead technical support for electro-mechanical systems and enhance service delivery.
- Company: Vanderlande, a leader in logistics automation for airports and warehouses.
- Benefits: 28 days holiday, medical cover, pension, and wellbeing membership.
- Other info: Join a diverse team committed to continuous improvement and professional development.
- Why this job: Make a real impact in a dynamic environment with cutting-edge technology.
- Qualifications: City & Guilds/NVQ level 3 in mechanical/electrical discipline required.
The predicted salary is between 40000 - 50000 € per year.
Vanderlande is recognised as one of the market leaders in efficient logistics automation for airports, parcels, and warehouses. Our solutions are designed to streamline operations and enhance efficiency across these crucial sectors.
As part of the Mobile Service Team with our Distribution domain (Parcel + Amazon), you will play a critical role in delivering technical expertise across electro-mechanical systems and system controls for various Material Handling Equipment (MHE). This includes proactive maintenance and fault-finding activities to ensure optimal system performance and reliability for our customers.
You will act as a technical lead, providing tele-support and on-site resolution for complex issues, while fostering strong customer relationships and driving continuous improvement in service delivery for our customers across the UK.
Role Responsibilities- Provide leading technical response and tele-support for complex electro-mechanical and control system issues to support our customers.
- Coordinate operational fault correction activities on MHE in collaboration with operations managers.
- Review and monitor system performance daily, identify root causes of equipment and system failures, and analyse problems to prevent recurrence.
- Maintain accurate documentation and ensure compliance with site legislative Health & Safety regulations.
- Take full accountability for Planned Preventive Maintenance (PPM) activities.
- Participate in performance improvement programmes and technical training initiatives to enhance individual and team capability.
- Build and maintain effective customer relationships to exceed expectations and strengthen partnerships with primary contractors.
- Demonstrate commitment to timely and professional issue resolution, supporting both customers and internal teams.
- Foster collaborative relationships with subcontractors, internal business support functions, and wider stakeholders.
- Continuously improve technical and soft skills, adopting best practices to enhance service delivery and operational efficiency.
- Champion a safety-first culture, ensuring a safe working environment across all activities.
- You are in the possession of a City & Guilds / NVQ level 3 or above in maintenance mechanical / electrical discipline.
- Strong technical knowledge of electro-mechanical systems and system controls, including fault-finding and maintenance.
- Proficiency in MS Office applications is essential.
- Experience with Maximo (CMMS system) is desirable.
- Familiarity with PLCs (Programmable Logic Controllers) and FSCs (Field Service Controllers) is highly advantageous.
- Ability to analyse complex technical problems and implement effective solutions.
- Excellent communication skills to build trust-based relationships with customers and stakeholders.
- Strong organisational skills with the ability to manage multiple priorities in a dynamic environment.
- Commitment to continuous improvement and professional development.
- 224 Hours holiday (28 days)
- Aviva Medical Cover & Pension
- YuLife – Wellbeing membership with fast access to GP appointments, health and wellbeing support, and rewards.
- Cycle to work scheme
- Yellow Nest childcare salary sacrifice scheme
- Access to Achievers – an award-winning internal recognition platform
Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. If you feel there is a barrier that potentially prevents you from applying, we are always happy to discuss or explore any reasonable adjustments to support your application.
Senior Controls Support Engineer employer: Vanderlande Industries
Vanderlande is an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. As a Senior Controls Support Engineer, you will benefit from comprehensive training and development opportunities, alongside a competitive benefits package that includes generous holiday allowance and health support. With a strong commitment to employee wellbeing and a culture that champions safety and continuous improvement, Vanderlande provides a rewarding career path in the heart of the UK's logistics automation sector.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Controls Support Engineer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Vanderlande or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge. Make sure you can talk confidently about electro-mechanical systems and fault-finding techniques. We want you to shine when discussing your expertise!
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've tackled complex issues in the past. This will demonstrate your ability to handle the challenges that come with the Senior Controls Support Engineer role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team and ready to contribute to our mission of enhancing efficiency in logistics automation.
We think you need these skills to ace Senior Controls Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Controls Support Engineer role. Highlight your experience with electro-mechanical systems and any relevant qualifications, like your City & Guilds or NVQ level 3. We want to see how your skills match what we're looking for!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled complex technical issues in the past. We love seeing candidates who can analyse problems and implement effective solutions, so don’t hold back on sharing your success stories!
Keep It Professional Yet Personal:While we appreciate professionalism, we also want to get a sense of who you are. Use a friendly tone in your cover letter and let your personality shine through. Building strong customer relationships is key, so show us how you connect with others!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you're keen on joining our team at Vanderlande!
How to prepare for a job interview at Vanderlande Industries
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of electro-mechanical systems and control systems. Be ready to discuss specific examples of fault-finding and maintenance you've done in the past. This will show that you’re not just familiar with the theory but have practical experience too.
✨Showcase Your Problem-Solving Skills
Prepare to talk about complex technical problems you've encountered and how you resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how you approached the issue and what the outcome was.
✨Build Rapport with Interviewers
Since this role involves strong customer relationships, practice your communication skills. Be friendly and approachable during the interview. Show that you can build trust and work collaboratively with others, as this is key to success in the role.
✨Demonstrate Continuous Improvement Mindset
Talk about any training or professional development you've undertaken recently. Highlight your commitment to learning and improving your skills, especially in relation to new technologies or best practices in the industry. This shows you're proactive and dedicated to your career.
