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- Tasks: Deliver technical expertise and support for electro-mechanical systems in baggage handling.
- Company: Vanderlande, a leader in logistics automation for airports and warehouses.
- Benefits: 28 days holiday, medical cover, pension, and wellbeing membership.
- Other info: Opportunities for continuous improvement and professional development.
- Why this job: Join a dynamic team and make a real impact on airport operations.
- Qualifications: City & Guilds/NVQ level 3 in mechanical/electrical discipline required.
The predicted salary is between 40000 - 50000 £ per year.
Introduction to Role
Vanderlande is recognised as one of the market leaders in efficient logistics automation for airports, parcels, and warehouses. Our solutions are designed to streamline operations and enhance efficiency across these crucial sectors.
As part of the Mobile Service Team with our Airport domain, you will play a critical role in delivering technical expertise across electro-mechanical systems and system controls for various Baggage Handling Equipment (BHE). This includes proactive maintenance and fault-finding activities to ensure optimal system performance and reliability for our customers.
In addition to core service responsibilities, you will also support project work at Heathrow Airport, contributing technical expertise to ensure successful delivery and integration of new systems and upgrades. You will act as a technical lead, providing tele-support and on-site resolution for complex issues, while fostering strong customer relationships and driving continuous improvement in service delivery for our customers across the UK.
Role Responsibilities
- Provide leading technical response and tele-support for complex electro-mechanical and control system issues to support our customers.
- Coordinate operational fault correction activities on MHE in collaboration with operations managers.
- Review and monitor system performance daily, identify root causes of equipment and system failures, and analyse problems to prevent recurrence.
- Maintain accurate documentation and ensure compliance with site legislative Health & Safety regulations.
- Take full accountability for Planned Preventive Maintenance (PPM) activities.
- Participate in performance improvement programmes and technical training initiatives to enhance individual and team capability.
- Build and maintain effective customer relationships to exceed expectations and strengthen partnerships with primary contractors.
- Demonstrate commitment to timely and professional issue resolution, supporting both customers and internal teams.
- Foster collaborative relationships with subcontractors, internal business support functions, and wider stakeholders.
- Continuously improve technical and soft skills, adopting best practices to enhance service delivery and operational efficiency.
- Champion a safety-first culture, ensuring a safe working environment across all activities.
Role Qualifications and Skills
- You are in the possession of a City & Guilds / NVQ level 3 or above in maintenance mechanical / electrical discipline.
- Strong technical knowledge of electro-mechanical systems and system controls, including fault-finding and maintenance.
- Proficiency in MS Office applications is essential.
- Experience with Maximo (CMMS system) is desirable.
- Familiarity with PLCs (Programmable Logic Controllers) and FSCs (Field Service Controllers) is highly advantageous.
- Ability to analyse complex technical problems and implement effective solutions.
- Excellent communication skills to build trust-based relationships with customers and stakeholders.
- Strong organisational skills with the ability to manage multiple priorities in a dynamic environment.
- Commitment to continuous improvement and professional development.
What We Offer
- 224 Hours holiday (28 days)
- Aviva Medical Cover & Pension
- YuLife – Wellbeing membership with fast access to GP appointments, health and wellbeing support, and rewards.
- Cycle to work scheme
- Yellow Nest childcare salary sacrifice scheme
- Access to Achievers – an award-winning internal recognition platform
Diversity & Inclusion
Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. If you feel there is a barrier that potentially prevents you from applying, we are always happy to discuss or explore any reasonable adjustments to support your application.
Senior Field Service Engineer in London employer: Vanderlande Industries
Contact Detail:
Vanderlande Industries Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Field Service Engineer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Vanderlande or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge. Make sure you can confidently discuss electro-mechanical systems and fault-finding techniques. We want you to shine when it comes to showcasing your expertise!
✨Tip Number 3
Don’t forget to highlight your soft skills! Building strong customer relationships is key in this role, so be ready to share examples of how you've successfully collaborated with clients and stakeholders in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior Field Service Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Field Service Engineer. Highlight your experience with electro-mechanical systems and any relevant projects you've worked on, especially in the airport or logistics sectors.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've tackled complex technical issues and built strong customer relationships in the past.
Showcase Your Technical Skills: Don’t forget to mention your qualifications, like your City & Guilds or NVQ level 3. Also, highlight your proficiency with tools like MS Office and any experience with Maximo or PLCs, as these are key for us.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you into our system quickly!
How to prepare for a job interview at Vanderlande Industries
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of electro-mechanical systems and control systems. Be ready to discuss specific examples of fault-finding and maintenance you've done in the past. This will show that you’re not just familiar with the theory, but you can apply it practically.
✨Showcase Your Problem-Solving Skills
Prepare to talk about complex technical problems you've encountered and how you resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your analytical skills and ability to implement effective solutions.
✨Build Rapport with Your Interviewers
Remember, communication is key! Practice building trust-based relationships by engaging with your interviewers. Ask insightful questions about their operations and express genuine interest in their work. This will help you stand out as a candidate who values collaboration.
✨Emphasise Continuous Improvement
Vanderlande values commitment to professional development. Be prepared to discuss any training initiatives or performance improvement programmes you've participated in. Highlight how these experiences have enhanced your skills and contributed to better service delivery.