BCCR Project and Operational Interface Manager

Reports to: Senior Service Manager

Location: London – Heathrow

Contract Type: Permanent

Introduction to role

Vanderlande is the market leader in efficient logistics process automation within the airports and parcel sector. In addition, we are a leading supplier of process automation solutions for warehouses. Vanderlande has a strong strategic partnership with Heathrow Airport. Heathrow, with more than 80 million passengers a year, is the most active airport in Europe as it has the most connections to other airports. All these passengers expect their luggage to reach the same destination. That’s where Vanderlande comes in as a strategic partner having full responsibility of the performance and maintenance of Heathrow’s baggage handling systems.

Role Responsibilities

• Working for the business based at Heathrow, the BCCR Project and Operational Interface Manager is a tactical leader responsible for governing the end-to-end assurance of baggage systems, operational processes and contingency processes, user training, information frameworks across Heathrow and partner organizations (BCCR Baggage Combined Control Room).
• Lead and represent BOA and Operational Resilience at strategic operational forums, ensuring that assurance, safety, and capability development are embedded in organizational decision-making.
• Reporting to the BCCR Senior Service Manager and collaborate closely to ensure alignment and understanding of projects with BCCR Customer Liaison Manager and BCCR Process Managers.
• Collaborate closely to ensure alignment and understanding of Operations with the leaders of Design, Build, Operational, Maintenance and IT teams to provide best service throughout each project lifecycle.
• Brings a layer of connection and consistency to HAL Senior Baggage Operational Assurance Manager, HAL Baggage Transition Manager and HAL Baggage Resiliency team.
• Ensure clear, consistent, and timely communication between customers, operations, resilience, and project teams.

Role Qualification and Skills

As a BCCR Project and Operational Interface Manager, you would be willing to manage and learn from a multi-disciplined team in a fast-moving environment. We expect the following of you:

• Excellent communication skills including face-to-face, telephone and written.
• Ability to act as an SME in customer engagement, Operational matters, project forums and continuous improvement workstreams.
• Ability to deliver improvements and communicate these to Heathrow Airport Limited (HAL), Vanderlande and stakeholders.
• Utilise data and facts to make decisive and thoughtful decisions.
• Consistently strives for improvement and acts as a role model for others to do the same.
• Welcome change and challenges and will look for the value when carrying out their day-to-day duties to identify future initiatives.

What we offer

• 28 days annual leave (excluding public holidays).
• Bupa Medical Cover.
• YuLife – Wellbeing membership with fast access to GP appointments, promotion of health and wellbeing along with daily quests to gain Yucoins that can be swapped for shopping vouchers.
• A challenging work environment with lots of opportunities of career progression.
• Cycle to work scheme.
• Yellow Nest is a salary exchange scheme that reduces childcare costs for parents and employers.
• Pension with Aviva.
• Access to Achievers an award-winning recognition platform that inspires to recognise your coworkers where points are awarded that can be exchanged for a range of goods and discounts.

Diversity & Inclusion

Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regards to race, religion, color, national origin, gender, sexual orientation, age marital status or disability status. If you feel there is a barrier that potentially prevents you from applying, we are always happy to discuss or explore, any reasonable adjustments can be made to support your application.