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- Tasks: Lead complex control incidents and resolve technical faults in baggage handling systems.
- Company: Join Vanderlande, a leader in airport logistics and technology solutions.
- Benefits: Enjoy 28 days leave, Bupa Medical Cover, and a cycle to work scheme.
- Why this job: Be part of a dynamic team with opportunities for career growth and skill development.
- Qualifications: HNC in Electrical/Controls Engineering and experience with Siemens/Schneider PLCs required.
- Other info: Diversity and inclusion are core values; all qualified applicants are encouraged to apply.
The predicted salary is between 42000 - 84000 £ per year.
Job Title
Senior Support Engineer
Job Description
Reports to: CST Team Leader
Location: London – Heathrow Airport all terminals
Contract Type: Permanent (42 Hours Per week Shift based role)
Introduction to role
Working within the Eastern campus at Heathrow, the Low Level Controls Engineer will be responsible for the investigation and resolution of complex technical faults in the Low Level control equipment, including analysis of data, improvement, and optimisation within the baggage handling system. The engineer will also have a good appreciation of both high level and electro-mechanical equipment and the interfaces with the low level.
Role Responsibilities
Your responsibilities and activities will include:
- Able to lead complex and critical control incidents.
- Able to interface directly with the duty manager and high-level teams during P1/P2 events.
- To maintain and update as required Specialist OEM Controls at LHR for Baggage Systems.
- To provide specialist support for OEM PLC\’s, Safety PLC\’s, etc.
- To support and maintain software repositories (Version Dog/Mass System environments).
- To be able to fault find communication issues between HLC and LLC components.
- To monitor and oversee the provision of 2nd/3rd line support to integrated technologies.
- Seen by the customer as a system expert in specialist technologies and system behaviour.
- Able to build and maintain good relationships with our customer and other Heathrow suppliers.
- Project and demonstrate to the customer expertise in our OEM equipment.
- Maintain a customer focus and align with their goals and targets where possible.
- Drives not only self but LLC engineers to resolve incidents and fulfil work orders within agreed SLAs.
- Accurate and detailed handover of information during incidents, work orders or investigations and between shifts.
Role Qualification and Skills
- Electrical/controls engineering qualifications to HNC or equivalent.
- Experience dealing with software version control.
- Strong working knowledge of Siemens and Schneider PLC\’s.
- Strong technical knowledge of fieldbus technology.
- Knowledge of drive technologies.
- Experience of problem solving in previous roles.
- Experience of airport or material handling systems preferred.
- Knowledge of Heathrow Baggage systems (Ideal).
What we offer
- 288 hours annual leave.
- Bupa Medical Cover.
- YuLife – Wellbeing membership with fast access to GP appointments, promotion of health and wellbeing along with daily quests to gain Yucoins that can be swapped for shopping vouchers.
- A challenging work environment with lots of opportunities for career progression.
- Cycle to work scheme.
- Pension with Aviva.
- Access to Achievers, an award-winning recognition platform that inspires to recognise your coworkers where points are awarded that can be exchanged for a range of goods and discounts.
Diversity & Inclusion
Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. If you feel there is a barrier that potentially prevents you from applying, we are always happy to discuss or explore any reasonable adjustments that can be made to support your application. #J-18808-Ljbffr
Senior Support Engineer employer: Vanderlande Industries B.V.
Contact Detail:
Vanderlande Industries B.V. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Support Engineer
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, such as Siemens and Schneider PLCs. Having hands-on experience or relevant projects to discuss can set you apart during the interview.
✨Tip Number 2
Demonstrate your problem-solving skills by preparing examples of complex technical issues you've resolved in previous roles. Be ready to explain your thought process and the impact of your solutions.
✨Tip Number 3
Build a solid understanding of baggage handling systems, especially those used at Heathrow. Researching the specific challenges and innovations in this area can help you engage more effectively with the interviewers.
✨Tip Number 4
Highlight your ability to work under pressure and lead critical incidents. Prepare to share experiences where you successfully managed high-stakes situations, as this is crucial for the role.
We think you need these skills to ace Senior Support Engineer
Some tips for your application 🫡
Understand the Role: Make sure you thoroughly understand the responsibilities and qualifications required for the Senior Support Engineer position. Highlight your experience with low-level control equipment, PLCs, and problem-solving in your application.
Tailor Your CV: Customize your CV to reflect your relevant experience, particularly in electrical/controls engineering and any specific knowledge of Siemens and Schneider PLCs. Emphasize your ability to lead complex incidents and your familiarity with baggage handling systems.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your technical expertise and your customer-focused approach. Mention how your skills align with the company's goals and how you can contribute to their success at Heathrow.
Proofread Your Application: Before submitting, carefully proofread your application materials for any errors or inconsistencies. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Vanderlande Industries B.V.
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with Siemens and Schneider PLCs, as well as your knowledge of fieldbus technology. Highlight specific examples where you've successfully resolved complex technical faults in previous roles.
✨Demonstrate Problem-Solving Skills
Prepare to share instances where you've effectively solved problems, especially in high-pressure situations like P1/P2 events. This will show your ability to lead critical control incidents and interface with high-level teams.
✨Emphasize Customer Focus
Discuss how you maintain a customer-centric approach in your work. Provide examples of how you've built strong relationships with clients and aligned your goals with theirs, particularly in the context of baggage handling systems.
✨Prepare for Technical Questions
Expect questions related to software version control and communication issues between HLC and LLC components. Brush up on your knowledge of the Heathrow baggage systems and be ready to explain how you would handle specific scenarios.
