Operational Delivery Manager in London

Introduction to role
Working for the business based at Heathrow, the BOA (Baggage Operational Assurance) Operational Delivery Manager will be responsible for undertaking operational and technical reviews of the relevant aspects of Baggage Projects on behalf of Heathrow BOA as part of the wider overall BOA process. The role will be based across the four terminals at Heathrow and the Baggage Control Room situated in Terminal 5.

Role Responsibilities
As an Operational Delivery Manager, you will work with several different departments across both the Vanderlande and Heathrow teams, requiring strong customer management skills and the ability to challenge to ensure the best results are achieved for the overall baggage operation. You will be responsible for ensuring that the project delivers the requirements and that any mitigations that are required are developed and implemented. You would be willing to assist and learn from a multi-disciplined team in a fast-moving environment.

• Represent BOA at workshops and meetings to discuss and develop design and processes to ensure a fit for purpose solution is provided against defined Baggage standards.
• Undertake operational and technical reviews of Project documentation to ensure a fit for purpose solution is provided against defined Heathrow standards.
• Work with stakeholders and delivery teams to ensure that the proposed solution is safe to operate and maintain against Heathrow standards.
• Undertake operability and maintainability assessments of system and process proposals to ensure that the delivered infrastructure is safe and efficient to operate and maintain. Work with delivery and O&M teams to develop solutions to problem areas.
• Undertake review and approval of high-level project testing strategies and test documentation to ensure that these plans will be fit for use during testing of installed equipment.
• Track, review and report progress against defined plans to ensure that all responses are coordinated and completed ready for closure by the Senior Assurance manager.
• Act as lead reviewer for documentation that has been issued to BOA by the project team, track progress against deadlines and ensure responses are ready for return to the project team in line with the agreed SLA.
• Generate new tracker documentation and update existing trackers to ensure that they are up to date and accurate.
• Develop mitigation plans which protect the operation during the installation phase of the project.
• Undertake continuous improvement reviews to ensure that the design, build and operation of the baggage systems at Heathrow are the best that they can be.
• Create effective and good working relationships with all departments to ensure that customer expectations are exceeded.
• Work with all stakeholders to support the development of the SOS, SOP, CSOS and CSOP documentation during the relevant project stage and assure that they are in the state required to add to the Operating Plan.

Role Qualification and Skills
* Ability to review and process complex documentation and make objective comments against the content.
* Ability to demonstrate in depth knowledge of airline and baggage operational processes.
* Knowledge of complex control systems, handling or parcel systems.
* Ability to present and cascade electrical and mechanical technical design drawings, schematics, system layouts to stakeholder groups and peers.
* Experience of working with Project teams and an understanding of the project management process.
* Excellent communication skills with the ability to communicate clearly and effectively with stakeholders and peers.
* Ability to challenge the Project team in the right manner to ensure that the delivery balances the needs of all parties such as stakeholders, operations, maintenance, airlines etc.
* Excellent PC Literacy particularly the use of Word, Excel, Outlook, Visio, PowerPoint and SharePoint.
* Electro-mechanical qualification preferable.

What we offer
* 28 days of annual leave (excluding public holidays).
* Aviva Medical Cover & Pension.
* YuLife – Wellbeing membership with fast access to GP appointments, promotion of health and wellbeing along with daily quests to gain Yucoins that can be swapped for shopping vouchers.
* A challenging work environment with lots of opportunities of career progression.
* Cycle to work scheme.
* Access to Achievers – an award-winning recognition platform that inspires to recognise your coworkers where points are awarded that can be exchanged for a range of goods and discounts.

Diversity & Inclusion
Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regards to race, religion, colour, national origin, gender, sexual orientation, age marital status or disability status. If you feel there is a barrier that potentially prevents you from applying, we are always happy to discuss or explore, any reasonable adjustments can be made to support your application.

Are you looking to develop your career and satisfy your ambitions at a company where you can aspire to new heights, enjoy personal growth and thrive on achievement? We are the global market leader for future-proof logistic process automation at airports – from London Heathrow to Singapore Changi – and in the parcel market for leading players such as UPS and FedEx. Furthermore, we are also a leading supplier of solutions for warehousing giants, including Walmart, which seamlessly integrate innovative systems, intelligent software, and life-cycle services.

If you aspire to a position of responsibility and want to make a difference by facilitating the delivery of what matters most to consumers, passengers, and businesses, the next step on your path to global opportunities is to join Vanderlande. As part of our network and unique culture of freedom and flexibility, you will be able to express yourself and become connected to our dedicated people, building strong relationships and rising to the challenge of industry-leading projects.

To achieve our collective goals, you will seize the initiative and have a hands-on role working in a positive environment to deliver tangible, state-of-the-art products and improve the competitiveness of our highly visible customers. As an integral part of our team, you will have the enthusiasm and be driven to reach our destination before your next journey with Vanderlande begins.

So, if you would like to join a profitable and growing company that will enable you to reach your goals and focus on your future, please get in touch with us. You will grow, take ownership and make every day better as you continue on the road to success with your spirit of adventure – and fulfil your ambitions for personal development through our Academy. Vanderlande will give you the necessary knowledge, tools, and support so that together we have the confidence and ability to exceed our customers' expectations in over 100 countries.