CST Support Engineer

Job Title

CST Support Engineer

Job Description

Reports to: CST Team Leader

Location: London – Heathrow Airport all terminals

Contract Type: Permanent (42 Hours Per week Shift based role)

Introduction to role

Working within Heathrow, the Low-Level Controls Engineer will be responsible for investigating and resolving complex technical faults in the Low-Level control equipment, including data analysis, improvement, and optimization within the baggage handling system. The engineer should also have a good understanding of electro-mechanical equipment and its interfaces with low-level systems.

Role Responsibilities

This role suits someone with a perfectionist approach who enjoys researching facts and information. You should be capable of communicating at various organizational levels about technical solutions. Attention to detail, adherence to procedures, quality standards, and consistency are crucial. If you are precise, adaptable, inquisitive, and confident in your technical expertise, this role is suitable for you.

Your responsibilities include:

1. Working on complex control-related incidents
2. Interfacing with duty managers and high-level teams during P1/P2 events, Dog/Mass System environments, Smarteam/Enovia
3. Fault finding communication issues between HLC and LLC components
4. Monitoring and overseeing 2nd/3rd line support for integrated technologies
5. Being recognized as a system expert in specialist technologies and system behavior
6. Building and maintaining good relationships with customers and Heathrow suppliers
7. Demonstrating OEM equipment expertise to the customer
8. Maintaining customer focus and aligning with their goals
9. Resolving incidents and fulfilling work orders within SLAs
10. Providing detailed handovers during incidents, work orders, or investigations
11. Maintaining and updating OEM Controls at LHR for Baggage Systems
12. Supporting and maintaining documentation and software repositories

Role Qualifications and Skills

Preferred qualifications and skills include:

• Electrical/controls engineering qualification
• Understanding of version control
• Knowledge of PLCs
• Knowledge of fieldbus technology
• Knowledge of drive technologies
• Problem-solving experience
• Airport or material handling systems experience (preferred)
• Knowledge of Heathrow Baggage systems (ideal)

What we offer

• 288 hours annual leave
• Bupa Medical Cover
• YuLife Wellbeing membership with GP access and health initiatives
• Opportunities for career progression
• Cycle to work scheme
• Pension with Aviva
• Recognition platform with rewards

Diversity & Inclusion

Vanderlande is an equal opportunity employer. Qualified applicants will be considered regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability. We welcome discussions on reasonable adjustments to support your application.

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