Senior Field Service Engineer in Birmingham

Introduction to Role

Vanderlande is recognised as one of the market leaders in efficient logistics automation for airports, parcels, and warehouses. Our solutions are designed to streamline operations and enhance efficiency across these crucial sectors.

As part of the Mobile Service Team with our Distribution domain (Parcel + Amazon), you will play a critical role in delivering technical expertise across electro-mechanical systems and system controls for various Material Handling Equipment (MHE). This includes proactive maintenance and fault-finding activities to ensure optimal system performance and reliability for our customers.

You will act as a technical lead, providing tele-support and on-site resolution for complex issues, while fostering strong customer relationships and driving continuous improvement in service delivery for our customers across the UK.

Role Responsibilities

• Provide leading technical response and tele-support for complex electro-mechanical and control system issues to support our customers.
• Coordinate operational fault correction activities on MHE in collaboration with operations managers.
• Review and monitor system performance daily, identify root causes of equipment and system failures, and analyse problems to prevent recurrence.
• Maintain accurate documentation and ensure compliance with site legislative Health & Safety regulations.
• Take full accountability for Planned Preventive Maintenance (PPM) activities.
• Participate in performance improvement programmes and technical training initiatives to enhance individual and team capability.
• Build and maintain effective customer relationships to exceed expectations and strengthen partnerships with primary contractors.
• Demonstrate commitment to timely and professional issue resolution, supporting both customers and internal teams.
• Foster collaborative relationships with subcontractors, internal business support functions, and wider stakeholders.
• Continuously improve technical and soft skills, adopting best practices to enhance service delivery and operational efficiency.
• Champion a safety-first culture, ensuring a safe working environment across all activities.

Role Qualifications and Skills

• You are in the possession of a City & Guilds / NVQ level 3 or above in maintenance mechanical / electrical discipline.
• Strong technical knowledge of electro-mechanical systems and system controls, including fault-finding and maintenance.
• Proficiency in MS Office applications is essential.
• Experience with Maximo (CMMS system) is desirable.
• Familiarity with PLCs (Programmable Logic Controllers) and FSCs (Field Service Controllers) is highly advantageous.
• Ability to analyse complex technical problems and implement effective solutions.
• Excellent communication skills to build trust-based relationships with customers and stakeholders.
• Strong organisational skills with the ability to manage multiple priorities in a dynamic environment.
• Commitment to continuous improvement and professional development.

What We Offer

• 224 Hours holiday (28 days)
• Aviva Medical Cover & Pension
• YuLife – Wellbeing membership with fast access to GP appointments, health and wellbeing support, and rewards.
• Cycle to work scheme
• Yellow Nest childcare salary sacrifice scheme
• Access to Achievers – an award-winning internal recognition platform

Diversity & Inclusion

Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. If you feel there is a barrier that potentially prevents you from applying, we are always happy to discuss or explore any reasonable adjustments to support your application.

Aspire. Grow. Achieve. Together

Are you looking to develop your career and satisfy your ambitions at a company where you can aspire to new heights, enjoy personal growth and thrive on achievement? We are the global market leader for future-proof logistic process automation at airports – from London Heathrow to Singapore Changi – and in the parcel market for leading players such as UPS and FedEx. Furthermore, we are also a leading supplier of solutions for warehousing giants, including Walmart, which seamlessly integrate innovative systems, intelligent software, and life-cycle services.

If you aspire to a position of responsibility and want to make a difference by facilitating the delivery of what matters most to consumers, passengers, and businesses, the next step on your path to global opportunities is to join Vanderlande. As part of our network and unique culture of freedom and flexibility, you will be able to express yourself and become connected to our dedicated people, building strong relationships and rising to the challenge of industry-leading projects.

To achieve our collective goals, you will seize the initiative and have a hands-on role working in a positive environment to deliver tangible, state-of-the-art products and improve the competitiveness of our highly visible customers. As an integral part of our team, you will have the enthusiasm and be driven to reach our destination before your next journey with Vanderlande begins.

So, if you would like to join a profitable and growing company that will enable you to reach your goals and focus on your future, please get in touch with us. You will grow, take ownership and make every day better as you continue on the road to success with your spirit of adventure – and fulfil your ambitions for personal development through our Academy. Vanderlande will give you the necessary knowledge, tools, and support so that together we have the confidence and ability to exceed our customers’ expectations in over 100 countries.