At a Glance
- Tasks: Secure new business and build long-term relationships with Parcel customers.
- Company: Join a leading logistics company focused on innovation and customer satisfaction.
- Benefits: 28 days leave, medical cover, wellbeing membership, and career progression opportunities.
- Other info: Diverse and inclusive workplace with a strong focus on employee recognition.
- Why this job: Be part of a dynamic team driving service excellence in the UK Parcel market.
- Qualifications: Degree in Business, Engineering, or Logistics; experience in service sales preferred.
The predicted salary is between 40500 - 49500 £ per year.
As a Service Account Manager for our Parcel customers, you will be responsible for securing new business from existing and new customers, while building long-term relationships and supporting them with service, support, upgrades, and life cycle planning. You’ll manage obsolescence challenges through retrofit and modification work, ensure service delivery meets expectations, and evolve contracts to match customer needs.
Role Responsibilities
- Represent the customer internally with a strong customer-first mindset
- Develop and grow the UK Parcel service pipeline across existing and new sites
- Define life cycle strategies and manage large service contract renewals
- Drive upgrades and enhancements for existing installations
- Design service concepts for new sites (site-based or remote support)
- Identify and share sales leads from customer interactions
- Lead upgrade and enhancement opportunities and own the full service sales cycle
- Collaborate with the UK Parcel Service Manager on contract negotiations
- Manage bid processes and align with customer expectations
- Maintain proactive customer relationships through meetings and site visits
- Lead and motivate cross-functional teams to ensure successful outcomes
- Continuously seek improvement opportunities for internal teams and customers
Role Qualification and Skills
- Degree in Business Administration, Engineering, Logistics, or a comparable qualification
- Proven years of experience in service sales/aftersales, ideally in logistics or technical services
- Strong team player with the ability to build excellent rapport with customers
- Excellent social, communication, and stakeholder management skills
- Driven to win, results-oriented, and hands-on in approach
- Strong problem-solving abilities and proactive mindset
- Previous experience in Service Account Management is a plus
- Preferred knowledge of the UK Parcel market and customer operations
What we offer
- 28 days annual leave (excluding public holidays)
- Bupa Medical Cover
- YuLife – Wellbeing membership with fast access to GP appointments, promotion of health and wellbeing along with daily quests to gain Yucoins that can be swapped for shopping vouchers
- A challenging work environment with lots of opportunities for career progression
- Cycle to work scheme
- Pension with Aviva
- Access to Achievers, an award-winning recognition platform that inspires to recognise your coworkers where points are awarded that can be exchanged for a range of goods and discounts
Diversity & Inclusion
Vanderlande is an equal opportunity/affirmative action employer. Qualifying applicants will be considered without regard to race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status. If you feel there is a barrier that potentially prevents you from applying, we are always happy to discuss or explore any reasonable adjustments that can be made to support your application.
Senior Service Account Manager – Distribution (UK) in London employer: Vanderlande Careers
Vanderlande is an exceptional employer, offering a dynamic work environment at London Heathrow where innovation meets career growth. With a strong focus on employee wellbeing, including comprehensive medical cover and a unique wellbeing membership, Vanderlande fosters a culture of collaboration and accountability, ensuring that every team member has the opportunity to thrive and contribute to meaningful projects in the baggage handling and sorting systems industry.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Account Manager – Distribution (UK) in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Vanderlande Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Vanderlande Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Service Account Manager – Distribution (UK) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Vanderlande Careers:Your cover letter is your chance to shine! Tell us why you want to work at Vanderlande Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Vanderlande Careers!
How to prepare for a job interview at Vanderlande Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
