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- Tasks: Be the go-to person for residents during home improvements and refurbishments.
- Company: Leading local authority refurbishment contractor in South East London.
- Benefits: Join a supportive team with great career development opportunities.
- Why this job: Make a real difference in residents' lives while working on exciting projects.
- Qualifications: Experience in customer service or as a Resident Liaison Officer is preferred.
- Other info: Dynamic role with a focus on communication and teamwork.
The predicted salary is between 36000 - 60000 £ per year.
Vanbrugh Group are currently assisting one of our main contractor clients to recruit a Resident Liaison Officer (RLO) into their business. The company is a leading and highly respected local authority refurbishment contractor operating in the South East London region. Following continued expansion and recent success in securing upwards of 10 years guaranteed work in South East London, they are now looking to add to their Resident Liaison Team.
Working as a Resident Liaison Officer (RLO) for the company, you will be the point of contact for residents whilst improvement and refurbishment work is being undertaken to their homes. The majority of the works are external packages and include window repairs, roof repairs, brickwork, redecoration, and balcony repairs. Communication is of paramount importance in this role, ensuring clear and efficient liaison between residents and the site construction teams.
To succeed in the role, you will need to be highly motivated, organised, and have a positive mindset. A background in customer service or as a resident liaison officer or customer satisfaction would be a distinct advantage. This is an extremely rewarding and challenging role and an opportunity to be working as part of a successful site team who support and guide each other whilst delivering projects in an efficient manner.
Key Skills:- Must have working experience of being a Resident Liaison Officer or worked in a customer services environment, ideally with a housing association, construction or maintenance organisation.
- Must have good experience of working autonomously in a busy environment and delivering to strict deadlines.
- Good organisational, scheduling and planning skills.
- Good interpersonal skills; must enjoy working with people on a personal level, and be approachable, tactful and diplomatic.
- Good communication skills; must be able to communicate very confidently both verbally and in writing.
- Ability to work on your own initiative, and as part of a team.
If you are interested in joining a business with excellent staff retention and an unrivalled track record in developing careers then please feel free to get in touch.
Resident Liaison Officer (RLO) in Greenwich employer: Vanbrugh Group Limited
Contact Detail:
Vanbrugh Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer (RLO) in Greenwich
✨Tip Number 1
Network like a pro! Reach out to your contacts in the construction and housing sectors. Let them know you're on the lookout for a Resident Liaison Officer role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and communication. Think about scenarios where you've successfully liaised with residents or resolved issues. This will help you shine when it comes to showcasing your skills!
✨Tip Number 3
Show off your personality! When you get the chance to meet potential employers, be approachable and friendly. Remember, as a Resident Liaison Officer, your interpersonal skills are key, so let your positive mindset shine through!
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, applying directly shows your enthusiasm and commitment to joining a great team.
We think you need these skills to ace Resident Liaison Officer (RLO) in Greenwich
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read through the job description thoroughly. It’s packed with important details about what the company is looking for in a Resident Liaison Officer, and understanding these will help you tailor your application.
Show Off Your Communication Skills: Since communication is key in this role, don’t shy away from showcasing your verbal and written skills in your application. Use clear and concise language, and maybe even include examples of how you've effectively communicated in past roles.
Highlight Relevant Experience: If you’ve got experience as a Resident Liaison Officer or in customer service, make sure to highlight that! We want to see how your background aligns with the responsibilities of the role, so don’t hold back on those details.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Vanbrugh Group Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the types of projects the company undertakes, like window and roof repairs. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since communication is key in this role, prepare examples of how you've effectively liaised with residents or clients in the past. Think about situations where you resolved issues or improved customer satisfaction. Be ready to discuss these experiences during the interview.
✨Demonstrate Your Organisational Skills
The job requires strong organisational abilities, so come prepared to talk about how you manage your time and tasks. You could mention specific tools or methods you use to stay organised, especially in busy environments. This will highlight your capability to handle the demands of the role.
✨Be Personable and Approachable
As a Resident Liaison Officer, you'll be working closely with residents, so it's important to convey your friendly and approachable nature. Practice your interpersonal skills before the interview, and be ready to engage with the interviewer in a warm and open manner. This will help them see you as a great fit for their team.
