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- Tasks: Provide exceptional customer care across various communication channels.
- Company: Join a family-run business known for quality and innovation.
- Benefits: Flexible part-time hours with a friendly team atmosphere.
- Other info: Be part of a supportive team with opportunities for growth.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Previous customer service experience and strong communication skills.
The predicted salary is between 12 - 15 £ per hour.
We are recruiting for Customer Care Support to join our Customer Care Team at Bents! Do you get excited by giving exceptional customer care? Then this is the job for you!
Position details:
- This is a permanent part time role offering 20 hours per week.
- The role requires a flexible approach and includes working 1 late night a week and alternative weekends.
- Please note we are a small team so having a flexible approach is required to cover holidays, sickness and peak periods.
What is the Customer Care role?
We are looking for a Customer Care Support to provide exceptional world class experience to our customers throughout all communication channels with the business. Within our support office function, you will be handling day to day customer enquiries through an omni-channel experience from telephone, email to in-person, responding quickly and efficiently to customer queries.
You’ll have an enthusiastic and friendly, approachable customer focused personality with exceptional communication skills. With a passion for service and previous customer service experience, you’ll be looking for an opportunity to work within a fast-paced environment.
We’ll be looking for:
- Experience of working in a similar customer service role.
- Previous experience in a call handling role.
- Ability to manage multiple tasks at one time and shows the ability to work at pace and under pressure.
- The ability to work effectively as part of a team and be proactive.
Who are Bents?
We are a family-run business with a reputation for quality, experience and innovation; selling everything for your Garden & Home whilst having Dining Facilities catering for over 1000 seats. We have always been a business which has followed its passions, taken chances and strived to innovate, which is how it all began in 1937. Passion, experience and an understanding of quality and exclusive living have earned our family-run business a reputation for quality, experience and innovation. You can really feel valued and part of the family from the day that you join.
Customer Care in England employer: Van Voorden Foundry
Contact Detail:
Van Voorden Foundry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care in England
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Bents. Understand their values and what makes them tick. This will help you tailor your responses and show that you're genuinely interested in being part of their family-run business.
✨Tip Number 2
Practice your customer care scenarios! Think about common customer queries and how you'd handle them. Role-playing with a friend can help you feel more confident and prepared to showcase your exceptional communication skills during the interview.
✨Tip Number 3
Show off your flexibility! Since the role requires a flexible approach, be ready to discuss your availability and willingness to cover shifts. Highlight any previous experiences where you adapted to changing circumstances or worked under pressure.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for joining our Customer Care Team. Plus, it’s super easy to do!
We think you need these skills to ace Customer Care in England
Some tips for your application 🫡
Show Your Passion for Customer Care: When writing your application, let your enthusiasm for providing exceptional customer service shine through. Share specific examples of how you've gone above and beyond for customers in the past – we love to see that passion!
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in customer service roles. Mention any call handling experience you have and how it relates to the role at Bents. We want to see how you fit into our family!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your skills and experience at a glance.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Bents!
How to prepare for a job interview at Van Voorden Foundry
✨Know Your Customer Care Basics
Before the interview, brush up on your customer service principles. Understand what exceptional customer care looks like and be ready to share examples from your past experiences. This will show that you’re not just familiar with the role but genuinely passionate about providing top-notch service.
✨Show Off Your Communication Skills
Since this role involves handling enquiries through various channels, practice articulating your thoughts clearly. During the interview, demonstrate your friendly and approachable personality. Use specific examples to highlight how you've effectively communicated with customers in the past.
✨Flexibility is Key
Bents values a flexible approach, so be prepared to discuss your availability and willingness to adapt. Share instances where you’ve successfully managed changing schedules or covered for colleagues, showing that you can thrive in a dynamic environment.
✨Team Player Attitude
Emphasise your ability to work as part of a team. Prepare to talk about how you’ve collaborated with others in previous roles, especially in high-pressure situations. This will help convey that you’re not just a lone wolf but someone who contributes positively to a team atmosphere.