At a Glance
- Tasks: Welcome customers, manage calls, and ensure a smooth showroom experience.
- Company: Join Van Mossel, a leading family-owned automotive group with a global presence.
- Benefits: Earn £12.71 per hour, enjoy 30 days holiday, and access great discounts.
- Other info: Flexible hours, team events, and career development opportunities await you.
- Why this job: Be the friendly face of our dealership and make a real difference for customers.
- Qualifications: Customer service experience, strong computer skills, and a friendly attitude required.
The predicted salary is between 12.71 - 12.71 £ per hour.
We are looking for a friendly Weekend Showroom Host to join our Volkswagen Passenger Cars dealership in Poole. As a Weekend Showroom Host, you’ll be the first point of contact for our customers, welcoming them promptly and courteously, looking after them throughout their visit and keeping them updated. You’ll also answer and transfer incoming calls, liaise with relevant departments to support a smooth customer experience.
Your responsibilities will include:
- Welcome and receive customers promptly and courteously
- Answering incoming calls and transferring promptly to the appropriate person/department
- Ordering stationery and consumables
- Looking after our customers during their visit and keeping them updated
- Liaising between customers and relevant departments
What you will need to be a Weekend Host at Volkswagen Passenger Cars:
- Experience in a customer facing environment
- Computer skills essential
- Ability to use own initiative and multi-task
- Possess exceptional organisational skills
- Team player
- Flexibility to cover holidays/absence is essential
- Friendly and personable approach, with a polite and courteous manner
Hours of work will be 20 hours a week, Friday: 8.00 am - 2.00 pm, Saturdays: 8.30 am - 5.00 pm, Sundays: 10.00 am - 4.00 pm. A uniform will be provided.
What you will get in return:
- A competitive hourly pay of £12.71 per hour / £13,218 per annum
- Car Benefit Scheme - Lease a Car from as little as £209 per month.
- Vehicle Purchase Discount on various brands.
- Company Discounts on MOTs, servicing, parts and accessories for you and your family.
- Retail & Lifestyle Discounts - Access to 100+ rewards with Simply rewards, including gym memberships and local offers.
- 30 Days’ Holiday (including bank holidays)
- Career Development & Training - Industry-leading brand training and ongoing support through our in-house learning management system.
- Health Cash Plan - Includes mental health support, GP consultations, and cashback on dental, optical and prescription costs, plus access to private consultations.
- Pension - Contributory pension through Aviva.
- Life Assurance - Providing peace of mind for your loved ones.
- Cycle to Work Scheme - Save money while supporting a healthier commute.
- Refer a Friend Scheme - Earn up to £2,000 on introducing successful employees.
- Social Events - opportunity to get together with your colleagues, recent events have been go-karting, Charity quiz nights, Goodwood, Private cinema trips.
Please note: some benefits are subject to eligibility criteria and successful completion of your probation period.
We are proud to be part of Van Mossel Automotive Group; an award winning, people orientated, family-owned business that has gained global recognition over a 78-year tenure in the automotive industry. Van Mossel now operates in over 7 countries and have been named as one of the leading automotive companies in Europe. At Van Mossel, we believe it’s our people who set us apart and drive our company forward as we continue to grow.
If this looks like the right role for you, we want to hear from you! We are an equal opportunities employer and welcome applications from people of all backgrounds. We are committed to creating an inclusive workplace where everyone is treated fairly and with respect.
Weekend Host in Poole employer: Van Mossel Automotive Group UK
At Van Mossel, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values teamwork and personal growth. As a Tyre & Geometry Technician, you'll benefit from competitive pay, comprehensive health plans, and extensive career development opportunities, all while working in a family-owned business that prioritises employee wellbeing and community engagement. Join us in a dynamic environment where your contributions are recognised and celebrated, and enjoy perks like vehicle discounts and social events that foster camaraderie among colleagues.
Contact Details:
Van Mossel Automotive Group UK Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Weekend Host in Poole
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Van Mossel Automotive Group UK and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Van Mossel Automotive Group UK and let us see your personality shine through!
We think you need these skills to ace Weekend Host in Poole
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Van Mossel Automotive Group UK.
Get Familiar with Our Brand:Before applying, take some time to learn about Van Mossel Automotive Group UK and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Van Mossel Automotive Group UK
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Van Mossel Automotive Group UK.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Van Mossel Automotive Group UK will surely appreciate.
