Transaction Manager in Poole

We have an opportunity for a Transaction Manager to join our team at Volkswagen Passenger Car, Poole. As a Transaction Manager you will support the Sales Manager in leading and developing the sales team, maximising profitability across vehicle sales, finance and insurance, ensuring every customer receives a seamless and professional experience.

Your responsibilities will include:

• Lead, coach and motivate the sales team to achieve and exceed sales objectives.
• Manage vehicle sales enquiries, diary activity and dealer web management to maximise opportunities.
• Drive profitability across new and used vehicle sales, finance, insurance and related products.
• Ensure the team has strong knowledge of products, promotions and marketing activity through effective daily communication.
• Monitor sales performance, stock levels and departmental processes to support efficiency and budget control.
• Review customer experience measures and identify areas for improvement to achieve brand and dealership targets.
• Oversee finance and insurance referral processes, ensuring a smooth and compliant customer handover.
• Monitor outstanding balances, refunds and vehicle-related administration accurately and efficiently.
• Resolve customer concerns calmly and professionally, involving others where appropriate to deliver the right outcome.

What you will need to be a Transaction Manager at Volkswagen Passenger Car:

• Transaction Manager experience, or proven sales leadership experience.
• Automotive industry knowledge and a strong track record of achieving targets.
• Excellent organisational, communication and people skills.
• Positive, driven and resilient, with the ability to thrive in a fast-paced environment.
• Good computer skills and a full UK driving licence.

Hours of Work are Monday to Friday, 08:30 - 18:00; Saturdays, 08:30 - 17:00; and 1 in 3 Sundays, 10:00 - 16:00. This is a 5-day working week, with a set day off during the week.

What you will get in return:

• A competitive salary of £32,500 plus uncapped bonus, OTE of £61,500 per annum.
• Car Benefit Scheme - Lease a Car from as little as £209 per month.
• Vehicle Purchase Discount on various brands.
• Company Discounts on MOTs, servicing, parts and accessories for you and your family.
• Retail & Lifestyle Discounts - Access to 100+ rewards with Simply rewards, including gym memberships and local offers.
• 30 Days’ Holiday (including bank holidays).
• Career Development & Training - Industry-leading brand training and ongoing support through our in-house learning management system.
• Health Cash Plan - Includes mental health support, GP consultations, and cashback on dental, optical and prescription costs, plus access to private consultations.
• Pension - Contributory pension through Aviva.
• Life Assurance - Providing peace of mind for your loved ones.
• Cycle to Work Scheme - Save money while supporting a healthier commute.
• Refer a Friend Scheme - Earn up to £2,000 on introducing successful employees.
• Social Events - opportunity to get together with your colleagues, recent events have been go-karting, Charity quiz nights, Goodwood, Private cinema trips.

Please note: some benefits are subject to eligibility criteria and successful completion of your probation period.

Why Join Van Mossel?

We are proud to be part of Van Mossel Automotive Group; an award winning, people orientated, family-owned business that has gained global recognition over a 78-year tenure in the automotive industry. Van Mossel now operates in over 7 countries and have been named as one of the leading automotive companies in Europe. At Van Mossel, we believe it’s our people who set us apart and drive our company forward as we continue to grow.

If this looks like the right role for you, we want to hear from you! We are an equal opportunities employer and welcome applications from people of all backgrounds. We are committed to creating an inclusive workplace where everyone is treated fairly and with respect.