Service Administrator in Poole

We have an opportunity for a Part-time Service Administrator to join our team at Volvo Cars Poole. As a Service Administrator, you will play a key role in supporting our busy Aftersales department. You will be responsible for customer retention activities, supporting the Service Advisors with customer communications, managing service enquiries, and helping to maximise workshop utilisation. Working closely with the Service Manager and wider dealership teams, you will ensure customers receive an exceptional customer experience while contributing to the overall success of the department.

Your responsibilities will include:

• Generating leads and supporting customer retention initiatives for Volvo Cars Poole.
• Handling inbound service calls and assisting customers with service-related enquiries.
• Making outbound calls to customers in support of the Service Advisors and Aftersales team.
• Managing customer enquiries and liaising with relevant departments to ensure timely resolutions.
• Supporting sales, prospecting and customer engagement activities where required.
• Assisting with workshop loading and helping to maximise available workshop hours.
• Maintaining accurate customer records and ensuring all data is entered correctly across business system.
• Working closely with the Service Manager and Service Advisors to support daily operations.
• Contacting lapsed customers and identifying opportunities to win back lost service business.
• Delivering exceptional customer service and exceeding customer expectations at every opportunity.

What you will need to be a Service Administrator at Volvo Cars Poole:

• Previous experience in an administration, customer service or contact centre role.
• Excellent communication skills with a professional and confident telephone manner.
• Strong organisational skills and excellent attention to detail.
• The ability to prioritise workload and manage multiple tasks in a fast-paced environment.
• Good IT skills and confidence using customer databases and office systems.
• A positive, proactive and customer-focused approach with a passion for delivering outstanding service.
• Automotive experience isn't essential. We're looking for someone who enjoys helping customers, has great communication skills, and thrives in a busy team environment. Full training will be provided.

This is a part-time role working 25 hours per week, Monday to Friday. We can be flexible on the working hours, making it a great option if you need to fit work around other commitments.

What you will get in return:

• A competitive salary of £16,523.00 per annum.
• As well as your salary, you’ll enjoy a range of great benefits designed to support your wellbeing, career and lifestyle:
• Car Benefit Scheme - Lease a Car from as little as £209 per month.
• Vehicle Purchase Discount on various brands.
• Company Discounts on MOTs, servicing, parts and accessories for you and your family.
• Retail & Lifestyle Discounts - Access to 100+ rewards with Simply rewards, including gym memberships and local offers.
• 30 Days’ Holiday (including bank holidays)
• Career Development & Training - Industry-leading brand training and ongoing support through our in-house learning management system.
• Healthcare Benefits - including an Employee Assistance Programme, mental health support, GP consultations, and optical costs.
• Pension - Contributory pension through Aviva.
• Life Assurance - Providing peace of mind for your loved ones.
• Cycle to Work Scheme - Save money while supporting a healthier commute.
• Refer a Friend Scheme Earn up to £2,000 on introducing successful employees.
• Social Events - opportunity to get together with your colleagues, recent events have been go-karting, Charity quiz nights, Goodwood, Private cinema trips.

Please note: some benefits are subject to eligibility criteria and successful completion of your probation period.

We are proud to be part of Van Mossel Automotive Group; an award winning, people orientated, family-owned business that has gained global recognition over a 78-year tenure in the automotive industry. Van Mossel now operates in over 7 countries and have been named as one of the leading automotive companies in Europe. At Van Mossel, we believe it’s our people who set us apart and drive our company forward as we continue to grow.

If this looks like the right role for you, we want to hear from you! We are an equal opportunities employer and welcome applications from people of all backgrounds. We are committed to creating an inclusive workplace where everyone is treated fairly and with respect.