Why Join Van Mossel?
We are proud to be part of Van Mossel Automotive Group; an award winning, people orientated, family-owned business that has gained global recognition over a 77-year tenure in the automotive industry.
Van Mossel now operates in over 7 countries and have been named as one of the leading automotive companies in Europe.
At Van Mossel, we believe it’s our people who set us apart and drive our company forward as we continue to grow.
We are seeking an experienced Customer Contact Specialist to join our enthusiastic, professional customer focused team at Poole Audi.
The Customer Contact Specialist is responsible for making outbound calls and emails to follow up existing customer enquiries. These calls will be for both sales and aftersales customers across our brands.
Duties will include:
Outbound calling to introduce and discuss the benefits of Service Plans to customers and assist with the sale and setting up of these plans.
Make customers aware of and sell any additional scheduled maintenance/associated work or recall campaigns which are applicable.
Achieve monthly booking and Service Plan targets.
Handle inbound service booking requests in an efficient and professional manner, offering the highest level of customer service.
What you will bring to Poole Audi:
The successful candidate will have previous experience in the automotive industry, either in a face-to-face or telephone-based role and ideally in an aftersales position. You will need a confident telephone manner, technical understanding, and the ability to build rapport quickly and easily. You will also need to be proficient in using IT systems and databases with good attention to detail.
In return for your efforts, you can expect:
Salary of £28,089 plus performance bonus. OTE £38,000.
Health Cash Plan - which provides extensive mental health support, GP consultations cash back for dentist fees, opticians, prescription fees, professional care claims as well as private consultations.
Car Benefit Scheme - lease a brand new Audi.
Mental Health Support - all our managers are trained in Mental Health as well as Mental Health First Aiders across our business to help support you when required
Simply Rewards - access to 100+ amazing rewards and discounts, including gym memberships.
Contributory Pension with Aviva - you can pay as much as you like into your pension, plus the company contributes as well
Life Assurance - peace of mind for your nearest and dearest when they need it the most
Vehicle purchase discounts - various ways in which you can purchase a new car from all our brands.
Discounts on services and parts - MOT, servicing, parts, accessories and merchandise at reduced rates for you and your family.
Local discounts - with local hospitality and leisure brands
Holiday allowance - 30 days including bank holidays, time to spend with your friends and family
Cycle to work scheme - with the Green Cycle initiative.
Refer a friend - to come and work for us and be rewarded up to £2000, dependant on the role being recruited
Career development – industry-leading training from the brand you represent and full ongoing support inhouse with our learning management system
Social events - opportunity to get together with your colleagues, recent events have been go-karting, Charity quiz nights, Goodwood, Private cinema trips
Hours of work: Monday to Friday 08.30 to 17.30
If this sounds like the role for you we would love to hear from you.
Contact Details:
Van Mossel Automotive Group UK Recruitment Team
